I work for a different company, but on the AT&T account, but that has nothing to do with Uverse - that's residential, which I have never been with. I'm just a consumer on the residential side. My experience with Uverse is solely from a home user's viewpoint, no inside information unfortunately. My only advantage is that if I get a bad CS person, I can look them up, and send an email to their boss.
BTW - If anyone has any issues with ATT on any product/service, go to their forum, and find the emails of their forum CS guys, and turn the screws on them. It looks like it tends to get issues resolved. I haven't ahd to do that myself, but it looks like they have a couple of CS people dedicated to that. When I had DirecTV, their CS guys would just ignore complaints, so that tactic didn't work with them.






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