UVERSE

[BanginJimmy]

I have it, and like it better than any other service that I have had. Uverse has 12, 18, and 24mb, but you will have to see what they have available at your address. Speed has been reliable, and equipment has been easy to use.

The video quality is better than DirecTV by far, and so far, Uverse's customer support has been quite good, especially with the actual technicians (they have been outstanding and have gone beyond their duties).
An example: Lightning took out my Uverse box once just after 8:30pm. I called them around 9pm, and they had a technician at my house with a new box at 8:30am the next morning.

I've been reading reviews all morning, but couldnt find anything local so I figured I would ask here. AT&T CS always sucks, thats just a given and you wont find anything more than outliers (like your example) that point to anything else. After reading a lot of reviews though I have noticed 3 distinct things.

1. HD uses a TON of bandwith and has dropped some people from 12mb down to less than 3 just because they have a TV on.
2. CS and techs are unreliable.
3. As you get further from a hub, the HD quality drops significantly, even to the point of pixelating in extreme cases.


Is the contract with them a year? They arent real clear about it on their website.