UVERSE

[DynamicSound]

I just started using Uverse for TV & Internet 2 months ago...girlfriend wanted to change. I previously was using DirecTV and Comcast. Better pricing is the only thing I can say is better. Uverse TV video quality is horrible compared to DirecTV along with their menus (guide & DVR). They are slow and feels like they are 10 years behind versus the more responsive & organized DirecTV menus. Internet is steady and dependable, but much slower than Comcast. I pay for the 12mb speed and sometimes I have a 1mb download speed. Only once have I tested it and be around 12mb. Honestly, my Clear Internet I use for the store is much faster and just as dependable.

The biggest complaint about Uverse is you can only stream 4 lines at one time. So say you have 3 TV's running at one time. You then can only record one item while the other 3 are running...to make 4 total. Once a second program kicks in to record, one of the TV's will be knocked off and told to delete one of the recordings to continue watching TV.

IMO, do not use Uverse. I am personally switching back to DirecTV and either Clear or Comcast for internet. It is more money, but well worth it.

[BanginJimmy]

I just started using Uverse for TV & Internet 2 months ago...girlfriend wanted to change. I previously was using DirecTV and Comcast. Better pricing is the only thing I can say is better. Uverse TV video quality is horrible compared to DirecTV along with their menus (guide & DVR). They are slow and feels like they are 10 years behind versus the more responsive & organized DirecTV menus. Internet is steady and dependable, but much slower than Comcast. I pay for the 12mb speed and sometimes I have a 1mb download speed. Only once have I tested it and be around 12mb. Honestly, my Clear Internet I use for the store is much faster and just as dependable.

The biggest complaint about Uverse is you can only stream 4 lines at one time. So say you have 3 TV's running at one time. You then can only record one item while the other 3 are running...to make 4 total. Once a second program kicks in to record, one of the TV's will be knocked off and told to delete one of the recordings to continue watching TV.

IMO, do not use Uverse. I am personally switching back to DirecTV and either Clear or Comcast for internet. It is more money, but well worth it.

I saw MANY reviews that read almost verbatim to this one and it has me hesitant. There is a lot I do like about Uverse, especially the price, but all he reviews of CS and complaints about picture quality scare me. I may just cut off the cable and go back to directv. I despise them, but I despise Comcast also, so I guess it is a wash.

[David88vert]

I saw MANY reviews that read almost verbatim to this one and it has me hesitant. There is a lot I do like about Uverse, especially the price, but all he reviews of CS and complaints about picture quality scare me. I may just cut off the cable and go back to directv. I despise them, but I despise Comcast also, so I guess it is a wash.

The price of Uverse isn't cheap. 12meg, U200, and phone is about $210/month after your promotional rates expire. They have hidden surcharges in there. I negotiate once a year to keep my charges to $160/month, and have them include one ala carte channel for my wife.

Honestly, if you like cable, and are getting good service, then use them. If you prefer DirecTV or Dish, then use them. Go with whoever seems to want your business the most, and is willing to get into a price range that you can live with. I used to hate ATT CS, and went away from them, but Uverse has been the best offering that I can find after dealing with all of the companies - but that is for me, and what I need. You have to find which company can fulfill your needs. I had DirecTV for years, and it gave me all but a couple of the channels that I wanted, and I liked it a lot better then my local cable. Out where you are, it might be a better choice for what you need. Only you can decide that.

I hope all of this info helps everyone. Ask me anything, and I'll try to help you find the right people to contact.

[BanginJimmy]

The price of Uverse isn't cheap. 12meg, U200, and phone is about $210/month after your promotional rates expire. They have hidden surcharges in there. I negotiate once a year to keep my charges to $160/month,

Because they dont require a contract I only worry about the discounted price, which I priced out at 150+ undisclosed fees and taxes.



I have spent most of the day pricing out different plans and such and I think I know how I am going to work it.

Internet, Comcast performance starter - 50/mo Only 6mb and I wanted at least 10, but it will have to do
Voice, Comcast VOIP, about the same price as competitors and I already have it. 32/mo
TV Directv Choice Xtra 55/mo first 12 months 90 second 12 months.


137+ fees 12 months
172+ fees second 12 months. After a year, I have better services and still at the price I am currently.

[David88vert]

Because they dont require a contract I only worry about the discounted price, which I priced out at 150+ undisclosed fees and taxes.



I have spent most of the day pricing out different plans and such and I think I know how I am going to work it.

Internet, Comcast performance starter - 50/mo Only 6mb and I wanted at least 10, but it will have to do
Voice, Comcast VOIP, about the same price as competitors and I already have it. 32/mo
TV Directv Choice Xtra 55/mo first 12 months 90 second 12 months.


137+ fees 12 months
172+ fees second 12 months. After a year, I have better services and still at the price I am currently.

If you want, I can send over a copy of one of my Uverse bills via email to you, so you can see how the cost break down for it. You can save about $20/month by simply calling them once a year and asking that they keep the promotional rate.

[BanginJimmy]

If you want, I can send over a copy of one of my Uverse bills via email to you, so you can see how the cost break down for it. You can save about $20/month by simply calling them once a year and asking that they keep the promotional rate.

I would appreciate that. PM sent.

[DynamicSound]

I saw MANY reviews that read almost verbatim to this one and it has me hesitant. There is a lot I do like about Uverse, especially the price, but all he reviews of CS and complaints about picture quality scare me. I may just cut off the cable and go back to directv. I despise them, but I despise Comcast also, so I guess it is a wash.

Yeah, video quality on it's own is not horrible. However, when you compare to DirecTV it is a major difference. The first few days it drove me nuts, but I kind of gotten used to it. Still switching though.

[David88vert]

I just started using Uverse for TV & Internet 2 months ago...girlfriend wanted to change. I previously was using DirecTV and Comcast. Better pricing is the only thing I can say is better. Uverse TV video quality is horrible compared to DirecTV along with their menus (guide & DVR). They are slow and feels like they are 10 years behind versus the more responsive & organized DirecTV menus. Internet is steady and dependable, but much slower than Comcast. I pay for the 12mb speed and sometimes I have a 1mb download speed. Only once have I tested it and be around 12mb. Honestly, my Clear Internet I use for the store is much faster and just as dependable.

The biggest complaint about Uverse is you can only stream 4 lines at one time. So say you have 3 TV's running at one time. You then can only record one item while the other 3 are running...to make 4 total. Once a second program kicks in to record, one of the TV's will be knocked off and told to delete one of the recordings to continue watching TV.

IMO, do not use Uverse. I am personally switching back to DirecTV and either Clear or Comcast for internet. It is more money, but well worth it.

DirecTV's menus are better than Uverse definitely, and definitely faster. I fully agree on that.
Uverse is slower than Comcast on download speed, but you do not have to worry about the Comcast data cap (in case you download a lot), nor do you have the slow speeds during peak usage times. One of the other members on here has Comcast, and it's really fast at 3am, but at 6pm, he might as well be on dial-up. Since people are paired off at the node for cable, you have to share the speed with others on your node. On Uverse and DSL, you are running on paired lines, and are not sharing with other houses.
If you are having slow connections, you need to have ATT send out a technician to see what pair you are on (I.e. - they have you on pair 2 instead of pair 1). If it isn't right, you will get slow speed. Be aggressive and have them fix it. Don't take no for an answer, and make them tell you what they are changing (I am on pair 1 all the way through).
My DirecTV only let me watch one channel, while recording one other, so Uverse being able to record 4 channels was a step up for me. I've never needed more than 4 channels at one time.

If DirecTV worked better for you, then keep that as a ready option. Just don't let ATT off the hook - they should be out there trying to improve your service. You shouldn't see slow speeds, and you should demand that they make it right. BTW - have them transfer you to billing/retentions and give you promotional rates to lower your monthly costs until they fix your speed to be correct.

[DynamicSound]

DirecTV's menus are better than Uverse definitely, and definitely faster. I fully agree on that.
Uverse is slower than Comcast on download speed, but you do not have to worry about the Comcast data cap (in case you download a lot), nor do you have the slow speeds during peak usage times. One of the other members on here has Comcast, and it's really fast at 3am, but at 6pm, he might as well be on dial-up. Since people are paired off at the node for cable, you have to share the speed with others on your node. On Uverse and DSL, you are running on paired lines, and are not sharing with other houses.
If you are having slow connections, you need to have ATT send out a technician to see what pair you are on (I.e. - they have you on pair 2 instead of pair 1). If it isn't right, you will get slow speed. Be aggressive and have them fix it. Don't take no for an answer, and make them tell you what they are changing (I am on pair 1 all the way through).
My DirecTV only let me watch one channel, while recording one other, so Uverse being able to record 4 channels was a step up for me. I've never needed more than 4 channels at one time.

If DirecTV worked better for you, then keep that as a ready option. Just don't let ATT off the hook - they should be out there trying to improve your service. You shouldn't see slow speeds, and you should demand that they make it right. BTW - have them transfer you to billing/retentions and give you promotional rates to lower your monthly costs until they fix your speed to be correct.

I did have a tech come out run some new lines, etc. Overall the internet is not bad...steady and dependable. It is not as fast as I am used too...like I said before my Clear internet is much faster.

Maybe you had older DirecTV equipment. I had 3 boxes, only one was DVR. All three TV's were able to be on along with record two programs. I almost want to say it would record 3 programs, but I can't remember 100% about that. So atleast 5 lines were running. Right now, my Uverse has 3 boxes...all 3 are DVR's and our TV's get kicked out a lot.

[David88vert]

I did have a tech come out run some new lines, etc. Overall the internet is not bad...steady and dependable. It is not as fast as I am used too...like I said before my Clear internet is much faster.

Maybe you had older DirecTV equipment. I had 3 boxes, only one was DVR. All three TV's were able to be on along with record two programs. I almost want to say it would record 3 programs, but I can't remember 100% about that. So atleast 5 lines were running. Right now, my Uverse has 3 boxes...all 3 are DVR's and our TV's get kicked out a lot.

Something doesn't sound right - picture quality from Uverse is definitely better than DirecTV - for me. My equipment was obviously older than my Uverse equipment. :-)
I had an oval dish, with 4 LMBs (normal round dishes had 3 LMBs). The DVR's accept 2 cables, and I had 90% signal or better on each line. Maximum recording on one DVR was 2 shows at a time. I can say this for DirecTV - I only lost signal in heavy storms, never did I have any other issues with it. Equipment was reliable, and service was predictable. Other than CS, they were great. I am not saying that DirecTV's picture quality was bad, just that Uverse is slightly noticably better for me. I could be fine with the picture quality of either service though.

If your picture quality is suffering from pixelation, or general bad quality, call CS and have them send out an outside line technician. Get him to verify which pair you are on, and that it is a solid pair all the way back. They will be able to tell from the service access box on the side of your house. Don't settle for mediocre, as you are paying for a premuim service. Tell them that you will go back to DirecTV if they do not get up to DTV's standards.