UVERSE

[David88vert]

I've been reading reviews all morning, but couldnt find anything local so I figured I would ask here. AT&T CS always sucks, thats just a given and you wont find anything more than outliers (like your example) that point to anything else. After reading a lot of reviews though I have noticed 3 distinct things.

1. HD uses a TON of bandwith and has dropped some people from 12mb down to less than 3 just because they have a TV on.
2. CS and techs are unreliable.
3. As you get further from a hub, the HD quality drops significantly, even to the point of pixelating in extreme cases.


Is the contract with them a year? They arent real clear about it on their website.

AT&T Uverse CS is different than DSL or POTS CS. Different group, and better trained by far. I am extremely familiar with all of the levels and groups of AT&T CS.
The technicians that AT&T has for Uverse are not outside contractors, like DirecTV/DISH/Comcast uses. There is a huge difference in their eagerness to respond and address any issues/questions.

On your 3 items:
1) I don't find this statement to be true at all. I pretty much only watch HD channels, and I have constant downloading 24/7/365, and speeds stay up and fast regardless of if I am watching TV or not. I have 12mb, and see no degredation of service, and I have had it for 1.5 years now.

2) I have only had 1 unknowledgeable CS person, every other one has shown on time, been courteous, and was extremely skilled. Uverse CS has been much better than any other company - so far.

3) I am actually the very last house on a long run from the substation - literallym, the longest distance that you can physically be and still get DSL or Uverse. I have no pixelation issues at any time, and you are welcome to come and see it for yourself. You can't get a worse location that I have, and we have had zero complaints on video quality. It is noticeably better than my previous satellite system.

I would have to say that I have not found any of the above 3 points that you listed to be true, in fact, it is quite the opposite.

I already had DSL, and upgraded to Uverse, and did not pay attention to if new installations need a contract. You will need to check with AT&T on that.

[Julio]

AT&T Uverse CS is different than DSL or POTS CS. Different group, and better trained by far. I am extremely familiar with all of the levels and groups of AT&T CS.
The technicians that AT&T has for Uverse are not outside contractors, like DirecTV/DISH/Comcast uses. There is a huge difference in their eagerness to respond and address any issues/questions.

On your 3 items:
1) I don't find this statement to be true at all. I pretty much only watch HD channels, and I have constant downloading 24/7/365, and speeds stay up and fast regardless of if I am watching TV or not. I have 12mb, and see no degredation of service, and I have had it for 1.5 years now.

2) I have only had 1 unknowledgeable CS person, every other one has shown on time, been courteous, and was extremely skilled. Uverse CS has been much better than any other company - so far.

3) I am actually the very last house on a long run from the substation - literallym, the longest distance that you can physically be and still get DSL or Uverse. I have no pixelation issues at any time, and you are welcome to come and see it for yourself. You can't get a worse location that I have, and we have had zero complaints on video quality. It is noticeably better than my previous satellite system.

I would have to say that I have not found any of the above 3 points that you listed to be true, in fact, it is quite the opposite.

I already had DSL, and upgraded to Uverse, and did not pay attention to if new installations need a contract. You will need to check with AT&T on that.

David, dont you work for ATT ? ( i maybe wrong, of so, my bad ).

[David88vert]

David, dont you work for ATT ? ( i maybe wrong, of so, my bad ).

I work for a different company, but on the AT&T account, but that has nothing to do with Uverse - that's residential, which I have never been with. I'm just a consumer on the residential side. My experience with Uverse is solely from a home user's viewpoint, no inside information unfortunately. My only advantage is that if I get a bad CS person, I can look them up, and send an email to their boss.

BTW - If anyone has any issues with ATT on any product/service, go to their forum, and find the emails of their forum CS guys, and turn the screws on them. It looks like it tends to get issues resolved. I haven't ahd to do that myself, but it looks like they have a couple of CS people dedicated to that. When I had DirecTV, their CS guys would just ignore complaints, so that tactic didn't work with them.