yeah in all honesty. people like you is why retail people hate the business. best buy is in fact the company that i work for, and they are right. we have strict guidelines that cover many things from sales, to returns, to inventory, to orderin, etc. Managers have every right to tell you that you cannot return a product if the certain it pertains to the certain policies. They also have every right to tell you to leave the premises if your becomming irrational and so forth. so in all honesty, that whole situation is your fault. policies have to be followed by the managers that are sent down by the corporate office. if you were to right a letter to the office explaining the situation, more then likely they would tell you the same thing that the manager would tell you, but in a letter and give you a gift card or store credit to try and make everything right.