I was calm, very calm. I was calm for the first 15 or so minutes until he blatantly says no and walks out on me. He claimed he was the highest person I could speak to and I was out of luck. He claimed I was pulling a scam. He claimed I opened the item. He was WRONG.

If you know me you know I dont get loud without reason, especially in a public setting. I'm not one to pick fights. I simply couldn't understand this man and all his false assumptions.

I pulled out my receipt and asked him where in the policy it said he could deny my return. He pointed at it abruptly and said without specification that it was there. No reason, no justification.