Originally Posted by
Vayda
You were inconsiderate of the poor cashier or customer service person by being loud and pissing off the manager - the cashier got yelled at for that later, guaranteed. I understand that working with customers comes as part of the job, but you have to understand that working at wendy's isn't the same as working at a retail store. No one comes back to the counter and says "excuse me, six months ago i bought the wrong hamburger, could i get my money back now?"
OP, i dont think you were pulling a scam, honestly, but you have to think about all the people that DO. For example, i work at a mid-sized chain, and all the stores are independently owned, so we set our own return policy and each store can say "sorry" to returning an item purchased at a different location. Generally, though, we do take returns from others stores. But a few days ago, i had a guy come in with an item and receipt from another store, wanting to return. I looked at the receipt to see how he paid and cross off the item as returned, and the item is on there, but was voided out and never sold to him. I told him i wouldn't be able to take the return because it was not sold in this receipt, and he FLIPS. absolutely FREAKS on me and starts screaming for my manager (he had been totally cool until then) and my manager came over, got yelled at, told the guy to take it back to where he bought it because we weren't taking it back. He stormed out, and then my manager turned around and yelled at me!
I wouldn't ever get loud in a store. It's one thing to be quietly pissed and call the manager, or write to corporate, or ask for their regional/district manager's phone number and then call them. But when you get loud, 90% of the time you're gonna piss the manager you're talking with off and make him even less likely to do what you want, and you're gonna piss off the cashier because they know they're in trouble for nothing, and you don't get your way. No one wins! Just STAY CALM!
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