hey hey, before yall flame the guy, re-evaluate the situation.

By the way I was employed with best buy YEARS ago, so I know.

I had a similar experience, which is why I can relate (well not about the cops thing)... Well it is store policy that you can return ANYTHING that you buy at any store at any other store (check postings as well as ask a sales rep... they will push this policy to ease the sale WHENEVER THEY GET THE CHANCE). Whether its an online sale or a sale from another state, if its a qualified return, THE COMPANY IS OBLIGATED TO TAKE IT BACK.... this is where it gets sticky.

Say you're sold something, and you happen to be passing a different best buy and want to return it... You talk to the manager, it would be a completely valid return at the other store but the manager is hesitant. Why? Because HIS STORE is taking a hit on a item that they didn't sell. This makes his store look bad and damages his number, and in essence his bonus. He denies the return and tells you to go back to the store you got it from.

What about the NUMEROUS TIMES the sales rep told you you can return anything at any location (as instructed)?????

Just BS...

it really pisses me off, This retarded thing wasted a good hour of my time. Another thing they do (I don't know if its intentional, but it happens) is have tons of misinformed employees. Tons of them still say that a PSP (service plan) return will repair your broken item, if its not repairable, they'll replace it , if its no longer available, they'll give you another one of the same value.... THIS IS NOT TRUE. BEST BUY NO LONGER DOES PRICE TO PRICE SWAP OUTS... THEY DO TECHNOLOGY TO TECHNOLOGY SWAP OUTS... and they do that sh!t mad sparingly too.... They make an extra buck off of you during that process, downgrading you... and selling you service on the new one.

Its a dirty game... seriously.

When it happened to me, As soon as the manager saw that I wasn't going to take no for an answer coincidentially decided to take his lunch break, mid conversation, bc he knew that i would have made him honor the return. I wasted an hour of driving to get back to the store I purchased it from....