Originally Posted by UpSideDownDesi
thanks for taking care of EGT glitch and tunning the car, but i am not really happy with the tune man. The car is feeling weaker than before. I played with it on my way home and i don't feel the same pull as before. I know you put in time and tried getting the Air-Fuel Ratio good, but for me to fork out $406, still not gain anything and have almost or less whp/tq numbers/AFR/other numbers as first untuned pull doesn't help. I saw whp/wtq loss, something i was expecting to go up with a new straight intake pipe. I wasn't expecting the tab to be this high considering it was just new intake and you tweaking your old map on it. I am working really hard for my money right now, and every dollar goes long way. I would like to bring the car back and get the figures right so i can feel the money i spent didn't go to waste and walk away happy.
replied by siegel
I'm sorry you are feeling that way. Technically 4 hours on the dyno should have cost $640. The $406 was cutting quite a break. I feel that I did put in well over two solid hours of tuning and a full hour of mechanical labor.
The car MIGHT have been leaner with that old pipe. We didn't dyno it on the old pipe. The final pull was still higher than the first pull.
After putting in a proper pipe, all the tuning that I did made it leaner (telling it that the injectors are bigger, and putting much lower numbers in the fuel map...) which should be making it faster. I still think that you might have a boost leak, and there are obviously still boost control issues...
If I had made a mistake or missed something then I would of course fix it at no cost/not charge originally. However, the ordeal of flashing the ecu, removing the UTEC, and working our way to the EGT diagnosis was addressing what I believed to be a much more important issue, but not one that added power. I didn't cause it, and there was no way to diagnose it faster. Therefore, I can't "eat" the time/cost.
I will do everything I can to make you a happy customer, but I can't do it for free.
I felt that we had made HUGE gains for the $406. To have a car that should run more consistently and more importantly not SHUT OFF AND LEAVE YOU STRANDED, I though was more important than another 10 horsepower.
I feel that you have received appropriate work for what you paid for. We can certainly move forward and make more power, but at the normal rate.
You know that I am generous with my time, but right now, I believe that the $$$/work that has been spent so far is fair.
Additional work will also be done at a fair price.
Let me know if you want to proceed with some of the plans we discussed.
Thanks,
Siegel
Originally Posted by UpSideDownDesi
hi scott,
can you reply back plz, if you can't re-tune the car and take care of the issues or questions i have...i would like to get credit back for the tune time because i'll just be taking the car back to another shop the get issues fixed. I can't afford anything to go wrong in the car. I saw the check engine light blinking under full woot in 5th and 6th gear. I am pretty sure it's the same code you deleted after taking the car off dyno. I will bring the car back, but to also get other problems fixed that didn't get taken care of that night....all covered under previous tune time i paid for. Let me know....thanks.
replied by siegel
Sorry for the delay. We have been very busy at the shop.
There is no credit to get back. You paid for services rendered. I worked on the car, fixing a number of issues that HAD TO BE FIXED IN ORDER TO TUNE, then you paid for the work that was done.
This was not a situation where I was working on something "extra." The car would not run to work on horsepower. The "stalling/egt" issue HAD to be fixed because the car WOULD NOT RUN. There was no way to "work on horsepower" with the car not able to run at full throttle.
As we discussed, I believe the flashing CEL could be due to your boost control issue.
If you go to the dentist for a cleaning, and he finds another problem, you generally have to schedule another appointment to fix it. You still have to pay for both appointments.
We were unable to tune for hp, and to tune on the street due to a MECHANICAL problem that used up your appointment time. Having used your appointment time to get the car running, you must make a new appointment for additional tuning. You obviously must pay for the work done to fix the problem. Then you will also have to pay for additional work.
I am sorry that there seems to have been a misunderstanding, but the current situation is that you have paid for services rendered. Additional services will require additional payment.
Siegel
[quote=UpSideDownDesi]Thanks for the reply, I understand that when the EGT problem took over you weren't able to tune the car and focused on taking care of that problem first and i paid for that time separate. After taking care of the EGT problem the car was back to normal and you did pulls on it to work on Hp and better up the numbers....tunning it. Your whole time didn't go toward fixing the EGT problem. Car was mechanically fine before EGT problem came up and after it got fixed...you were able to tune the car. I know if i go to the dentist to get something taken care of and if they find something new the set me up for another appt, but at the same time they don't charge for the service they left incomplete and tell me to come again and pay for it again. You say i have to bring the car back in to get it tuned. I did bring it in for a tune last time and paid for tune time. From what i remember you said the check engine light flashes when the car is misfiring and that's the code that came up when you were taking the car off the dyno. The car might be misfiring at high RPM's and full boost.....def is not a safe thing. I know u deleted the code so i could pass emission, but at the same time i also wanted to know what caused it to misfire because it only happened in the end after messing around with the maps. Scott i could have slapped the new pipe on and called it a day if i wanted a car with trouble. Only reason i brought the car in was i didn't want any problems and get the AFR, hp, tq numbers up and straight. I have seen you tune, respect you as a tuner, and def don't want this to be my last time getting my car tuned from you. I know you were in a rush to get home that night since it was getting late. I certainly don't want this lil problem to keep me away from getting my car done from you in future. I don't like to go from shop to shop or tuner to tuner....reason i brought the car back to you since you worked in it initially. Give it a thought and tell me if can fix my states issues or credit back then let me know...i'll take that as ur final answer.
replied by siegel
Most of the EGT diagnosis was tuning. I had to make a map to let us remove the UTEC. Technically ALL time spent ON the dyno should be charged as tuning, at $155 per hour. If a mechanical issue stops the tuning you should be allowed to make a FUTURE appointment for mechanical labor. I was trying to be helpful by trying to fix a car that wouldn't run to get you home.
You did not pay for a "service left incomplete" you paid 3 hours for over 4 hours spent working on it. Tuning is a $$$/Hour thing, not a "flat-rate" ($$$/job) thing.
I should also have stopped working at 7pm when we officially close, but again, I wanted to get you the best running car that I could in a reasonable amount of time.
As I see it, it comes down to this:
1) Your car was on the dyno for OVER 4 hours
2) You paid for 3 hours, one of which I "generously" set as "mechanical labor" at $80/hour instead of tuning at $155/hour
You have already received more service than you paid for (I am always a little generous). I am happy to work on your car again in the future, and I will be fair with the charge, but it can't be free.
Please let me know if you would like to set up another appointment,
Siegel
