A shop screwed up.....

[UpSideDownDesi]

So 3 months ago Upsidedowndesi brought the car to me for tuning at Batlground. The car had multiple mechanical issues. There appeared to be serious electronic (mechanical) issues.

Shortly into the tuning the car shut off and refused to restart. (this prevented any further tuning until fixing the problem)

Diagnosing the "unable to start issue" required creating an opensource map to run the car without the UTEC (this was tuning)

Once the mechanical issue (that had left the customer stranded on the side of the road on multiple occasions) was FIXED we commenced tuning.

The car still had issues and Upsidedowndesi and I agreed that he needed to change engine management. The car was tuned as safely as seemed possible with continued underlying issues.

After WELL over 4 hours of working on the car, and quite late in the evening (our appointment time having been stretched by the unscheduled mechanical issues = car not ready for tuning) we agreed he would change engine management and retune. Despite well over 4 hours ON THE DYNO, he was charged 2 hours of tuning and 1 hour of labor.

I believe that I was quite generous and he received more work than he paid for.

The next day, he PM'd me that he thought I should get his car perfect with the UTEC for FREE, or give him his money back. I still felt that he had received more work than he paid for and did not feel I owed him free work or a refund. His car would no longer leave him stranded and was safe through 4th gear (as I told him). I thought we had been in agreement to change engine management.

I will attach the PM's below.

Siegel

I'll post what i posted on WRXatlanta:

Scott please don't say things that are not true. Car didn't have "multiple serious issues" hence you should have told me about them if they were so serious. Only serious one that came up was the "car shutting off" and it came up after 2 pulls and took 1 hr to fix after that car was back to normal. U didn't not tell me of any other mechanical issues that kept you from tunning my car (which you should have if they were serious like you said). BTW i made you inform about the "car shutting off randomly issue" as soon you put the car on dyno and you said, "we'll check it out if it comes up." You knew about it to when Will was trying to figure it out. So it didn't come outta the blue.

You never did a 5th gear+ pull on the car. Maybe you are thinking you took my car on the street, but u didn't. You said it yourself, "i take the cars i tune on the street after the tune, but i can't take yours out because it's dark outside." It puzzled me for a sec, but i let that one by. May be u didn't take it out because you were getting late? You said upgrade to Access Port because it's a better EM and i said, yes i will in future. No where you said that UTEC was keeping you from tunning the car or else i would have stopped right then and there instead you kept on trying and that costed me money.

The "opensource map" was you simply running the car on stock ECU to see if it was UTEC that was causing shutting off problem, but it wasn't.

**Scott you NEVER told me that the car wasn't 4th+ gear safe (however way you found out that it wasn't)? I would have never taken that car home that night knowing the unsafe condition it was in (i am sure ppl who know me, know how i am when it comes to my cars and caring about them...especially when good bit invested in it and i worked very had for every penny in the car). So knowingly you let me go with the car that u knew wasn't safe for the street without informing me about it? You just agreed on that you gave me a unsafe car and charged me for it.

Can you please state the other "serious electronic mechanical issues".....other than shutting off and everyone's fav UTEC lol

You didn't not put 4hrs tunning that car.....you put in 2 hours and i agree with that. I came in 3:15....i sat down for few mins....you took the keys...3:50 car was on the dyno...you took ur lunch break.....4:20 you came out....new intake and filter was installed. First pull was at 4:30 and car came off the dyno at 8:30...tunning stopped at 8:00. That's 3 hrs 30 mins on dyno....1 hour to fix the mechanical issue.....2 hours 30 mins on dyno then you spent good 30-45mins helping the other guy on a Blue STi....taking the motor out then discussing how this is the owners 4th motor, why some built blocks are worthelss, few things about the parts laying around, etc etc (I don't see how helping someone else on a different car is tunning my car). Then 15-20min talking outside talking to the guys when they where stripping down BG drift car.....if i break it down that is less that 2 hours of dyno tune time.

You are basically saying you spent all the time to fix my shutting off problem? That would be 3hrX$80. Can you also state what progress or what were you able to achieve tunning my car. How did u make it safer? Here's the dyno chart. 1st untuned pull looks exact same as last pull (last pull...i have no clue what as going on on that one), only with car loosing power and AFR still off the chart and what i saw was 9:1.





Very funny with jokes..i like cheese, but i don't like Hamburger.......i don't eat hamburgers so tank you come again lol.

Tracy didn't mean to bash on BG.....Mike shed some light on me. Y'all have been very helpful.