Originally Posted by
Mr. KiDD
I know who it is by the "tuner was on the phone" comment LOL
To be honest, this kind of stuff happens with tuning. My thoughts
1) If there is a problem, it needs to be addressed before TUNING CONTINUES. IF there is something wrong or the car isnt responding, the owner needs to be notified ASAP. Reason being is dyno is by the hour. i have heard of people spending $500 for 3 hours of "trouble shooting" $140/hr.
DYNO TIME IS ALWAYS MORE EXPENSIVE THAN LABOR
2) Tuning isnt based on power INCREASES. IE if you make a bunch of changes, you dont pay when you see a hp increase. If you car magically dynoes 50whp less, then there is a problem and again you need to be notified.
3) 9:1 afr is rediculous.
4) If there was a MECHANICAL problem with why your car was running so rich an couldnt be tuned right, then youshould hve been told. simply saying "thats the best i can do" an not having a follow through conversation with what the problem may be is unaaceptable an poor customer service.
5) I understand locking up an leaving, but why were they running late in the first place? did you show up late, did they get you on the dyno late?
6) In this business sometimes there is no "closing time". you have to be willing to stay late and sacrifice. Ask 11psigsr, we were there till 230am the day before XMAS tuning his integra so he could have it back.
PM me, ill see if i can help with our tuner.
