A shop screwed up.....

[Vteckidd]

The way i deal with cars like that is the SECOND there is a problem, i inform the customer an make them choose whether we fix the problem an keep going, or they ix the problem and come back.

I try not to spend more than 1 hour on TROUBLE shooting. if i cant find the problem in an hour, its best to cut time there an move on.

I dont mean abandon the customer, i mean dont waste any more of their TUNING time. Tuning is for TUNING. if there is a problem that prevents TUNING, then you need to set an appt up to fix the problem.

Again its $140/hr versus $80/hr

that keeps people from feeling like they spent $500 for nothing.

[UpSideDownDesi]

The way i deal with cars like that is the SECOND there is a problem, i inform the customer an make them choose whether we fix the problem an keep going, or they ix the problem and come back.

I try not to spend more than 1 hour on TROUBLE shooting. if i cant find the problem in an hour, its best to cut time there an move on.

I dont mean abandon the customer, i mean dont waste any more of their TUNING time. Tuning is for TUNING. if there is a problem that prevents TUNING, then you need to set an appt up to fix the problem.

Again its $140/hr versus $80/hr

that keeps people from feeling like they spent $500 for nothing.[/

i spent $400 and came out with more problems and lost hp/tq (a nice drop). If he couldn't tune it he should have told me in his first hour of tunning instead of keeping me there and keep on charging me without accomplishing anything.