TOM HERE AGAIN, FROM THE SHOP IN QUESTION...Originally Posted by batlbrandon
No this is how you resolve a problem with a shop:
1. Actually call the shop and speak to the person who handled the car the first time.
2. If you do not get any help from the point of contact, then go higher up by speaking to the owner.
3. At this point if you get no help, THEN feel free to post your experiences up on the net, but make sure you tell the whole story and be truthful.
This gentleman has skipped steps one and two, and did nothing to convey any truth when skipping to step three.
This is just outright bashing in every sense of the word.
I knew that when the car was delivered to the owner he was a bit upset because the job took a few extra days than what I had originally quoted. Also when we spoke over the phone i had not researched the wiring and it to say the least time consuming. My initial time estimate was "one week from the time the car is dropped off granted there are no parts problems" and it ended up being maybe 2-3 days later because:
1. YOUR parts suppler dragged ass in getting us essential parts like mounts, the speed sensor, and the pigtail for the speed sensor.
2. The mechanic working on your car was out for a day due to illness, which I called and told you about even though you were calling me every day rushing us even after you clearly stated that "i've been without the car for two weeks, so i'm not in a hurry..."
3. The time estimate was for a car without all of the extra wiring - I'd say we still did a good job considering the extra wiring problems this swap poses.
I apologized repeatedly for the time delays, and your call the day after reassured me that you were 100% satisfied.
Until somsone instant messaged me this topic I had no clue that you any any single complaint.
