NEVER do business with

[accordon17s]

Never do business with Accura and Honda Specialists in Jonesboro. They somehow found a way to put a both axles, throw bearing, fly wheel, slave cylinder and clutch in inccorrectly. Hell they even seemed to find a way to strip the threads on my stock axles to the point where they were not even usable/resellable. They installed my driver side strut backwards too to the point of where it was rubbing against the axle. Then to make things even better i call to tell them about it and there like have it towed down to me, sorta cant do that considering the axle has rubbed against my strut to the point of where its about to SNAP! They wont reimburse me for any parts or labor either. I should have gone to BATLGROUND or another well known shop i know before someone else says it i will. These fucktards deserve to have there business run into the ground. Looks like its time i call ClarK Howard and the consumer action line. Yes its all under warranty for another 25 days.

[4dmin]

that sucks dude... i was told that was a pretty good shop too, i think couple of IL.com guys work there if i'm not mistaken...

[Kristi]

that sucks dude

[99SI]

I'm sure someone else will really blow you up for this. Acura and Honda Specialists is a very well known and respected shop, if you had a problem you need to speak with Tom, I think that's his name. Good luck, and hopefully you have a flame suit on.

[5thgcelica]

well. at any rate. the shop may have had a good reputation. but it seem that they have screwed up this time. shops do it. it happens from time to time.

and if i were you, id defintely go to clark howard if you cant get them to do anything.

[99SI]

From what I have heard about this shop they are very good about resolving any problems and complaints. Posting up one side of a story on a forum is not a good way to go about getting anything constructive done. I for one would like to hear from A and H about their side of this. I'm sure Vteckidd can get Tom online as he has done before when someone flamed the shop. In that instance it turned out to be a completely different situation that what was originally presented by the disgruntled customer. 2 sides to every story.

[batlbrandon]

From what I have heard about this shop they are very good about resolving any problems and complaints. Posting up one side of a story on a forum is not a good way to go about getting anything constructive done. I for one would like to hear from A and H about their side of this. I'm sure Vteckidd can get Tom online as he has done before when someone flamed the shop. In that instance it turned out to be a completely different situation that what was originally presented by the disgruntled customer. 2 sides to every story.

Posting it up is exactly what he should do to get it resolved. if they are so good and reputable then I think they will take care of it. this just lights fire under their ass. I know that if we were responsible for messing up a car it would be plastered all over the net. It is the way things work. THIS IS NOT A BASH, I was just browsing the thread.

[Vteckidd]

Posting it up is exactly what he should do to get it resolved. if they are so good and reputable then I think they will take care of it. this just lights fire under their ass. I know that if we were responsible for messing up a car it would be plastered all over the net. It is the way things work. THIS IS NOT A BASH, I was just browsing the thread.

TOM HERE AGAIN, FROM THE SHOP IN QUESTION...

No this is how you resolve a problem with a shop:

1. Actually call the shop and speak to the person who handled the car the first time.

2. If you do not get any help from the point of contact, then go higher up by speaking to the owner.

3. At this point if you get no help, THEN feel free to post your experiences up on the net, but make sure you tell the whole story and be truthful.

This gentleman has skipped steps one and two, and did nothing to convey any truth when skipping to step three.

This is just outright bashing in every sense of the word.

I knew that when the car was delivered to the owner he was a bit upset because the job took a few extra days than what I had originally quoted. Also when we spoke over the phone i had not researched the wiring and it to say the least time consuming. My initial time estimate was "one week from the time the car is dropped off granted there are no parts problems" and it ended up being maybe 2-3 days later because:

1. YOUR parts suppler dragged ass in getting us essential parts like mounts, the speed sensor, and the pigtail for the speed sensor.

2. The mechanic working on your car was out for a day due to illness, which I called and told you about even though you were calling me every day rushing us even after you clearly stated that "i've been without the car for two weeks, so i'm not in a hurry..."

3. The time estimate was for a car without all of the extra wiring - I'd say we still did a good job considering the extra wiring problems this swap poses.

I apologized repeatedly for the time delays, and your call the day after reassured me that you were 100% satisfied.

Until somsone instant messaged me this topic I had no clue that you any any single complaint.

[accordon17s]

Tom is the contact with A&H he hasnt done shit, i have had a conversation with him. The shop that is reinstalling my stuff is goin to send them a formal letter explaining what the problems were and what they had to do to resolve them. Maybe vteckidd can get tom on here and he can explain what there issue is. The work was completed on april 20th, it has a 2 month labor warranty, meaning it is still under warranty.

[JoeCoolinATL]

Tom is the contact with A&H he hasnt done shit, i have had a conversation with him. The shop that is reinstalling my stuff is goin to send them a formal letter explaining what the problems were and what they had to do to resolve them. Maybe vteckidd can get tom on here and he can explain what there issue is. The work was completed on april 20th, it has a 2 month labor warranty, meaning it is still under warranty.

so even though the work is under warranty youre having work done at another shop? im going to bet that in a few days your going to post in this thread that your mad that toms shop wont pay you for what you paid the new place, when you could have had it towed to toms shop and have them fix the things if they are wrong under warranty.

[NEONRACER]

If you want to make sure that you never have a problem with amechanic learn to do the work yourself.

How do you install a strut backwards? This I have to see. How did they install the axles wrong? Axles are a no brainer install. With all the problems you mentioned with the tranny you should of known somehting wasn't right as soon as your drove it. Before you bash Tom and hte shop anymore post up a scanned copy of the formal letter so we can see proof or at least another shops opinion of what was installed incorrectly.

From my personal experience with people complaining about work done incorrectly it is actually the customer who is incorrect. Especially when the problems you described would be noticable from the first time you get in the car or the car was even driveable at all.

[JoeCoolinATL]

If you want to make sure that you never have a problem with amechanic learn to do the work yourself.

How do you install a strut backwards? This I have to see. How did they install the axles wrong? Axles are a no brainer install. With all the problems you mentioned with the tranny you should of known somehting wasn't right as soon as your drove it. Before you bash Tom and hte shop anymore post up a scanned copy of the formal letter so we can see proof or at least another shops opinion of what was installed incorrectly.

From my personal experience with people complaining about work done incorrectly it is actually the customer who is incorrect. Especially when the problems you described would be noticable from the first time you get in the car or the car was even driveable at all.

egg-fucking-zactly

[4dmin]

2 sides to every story.

3 sides, his, thiers, & the truth

[accordon17s]

3 sides, his, thiers, & the truth

True!

[accordon17s]

The axle they used went to a automatic 99 accord which mine was at one point, the problem from my understandin is that the manual tranny has a different pitch than the auto tranny therefor it was pushed up against the strut at the bottom, i may not be using the correct terms. The fork at the bottom where the wheel connects to the axle was rubbing against the axle. I would not know bc it was a gradual thing. The axles looked to have been forced into the tranny instead of placed in with care, so thats how that got fucked up. The place i got my car towed to said they would not recomend me towing the car again due to the fact my axle would most likely SNAP. Accura and Honda specialist will not work with me so i posted up this. How would the car not be driveable??? The flywheel they used wasnt the correct one or wasnt installed correctly so that was wrong. If u dont know wat happened or the condition of the car then y open ur mouth is my next question. This is y i am only dealing with batlground from here on out, i have NEVER heard a complaint about them.

[b18hb]

if it was rubbing, you would have heard it before you covered 10 feet. how can you tell looking how much force was applied in seating the axels? a little force is required because there is a spring clip that has to be seated inside the transmission. gently placing an axel in there doesnt' usually cut it. also, if you were able to drive the car at all, i would find it hard to believe that the flywheel, clutch, and slave cylender were installed incorrectly, especially considering that it's impossible to install a clutch on a flywheel that's installed backwards and that you would have to be a moron to install a slave cylender the wrong way. the way they are designed, you would not have been able to drive it off the lot if they were incorrectly installed.

[NEONRACER]

Your right I don't know what exactly happened in this case but I do know by reading your post that you have made statements that are untrue. I would like to know how you determined the wrong flywheel was used without taking the tranny off the motor and inspecting it?

People bash good shops and give them a bad name. If you have a problem with the shop then deal with them and finish with them before you post about how bad they are. Most of the time they will fix the problem or at least work with you. If you came on here and bashed my shop without allowing me to look at the car then I would tell you to go fuck yourself too.

I guess what I am trying to say is I am tired of reading posts bashing shops when in the end the shop either did the job correctly or the problem was minor.

[accordon17s]

Ok update from the shop, the flywheel looks to have been a flywheel for a 2000-2002 model which is slightly different than for the 98-99 model. The clutch didnt line up correctly is wat i was told, clutch was about 50% worn when they installed it at A&H. The slave cylinder they cannot figure out why it went bad, the spring on it is stuck fully extended. The axle does have some movement in it such as up and down with the suspension/wheels so it only rubbed some of the time. I was told the axles look to have been FORCED into place, i do understand it take a lil force to get them in place but they were forcefully put in aka the ends of the axles that seat in the tranny have damage to them. The new parts i had to get were the slave cylinder, clutch kit, right and left axles and all the transmission seals.
Since i got the car back not even 200 miles have been put on it... It looks to the tech workin on my car and i quote like "they used various parts from various year 98-02 accords."

[accordon17s]

The tranny is sittin next to my car right now thats how they detirmined that, the measurements dont line up is all i know. I have tried to deal with them, the shop that has my car right now says they will contact them whether it be by letter or over the phone and tell them the problems they have had to fix. Im tired of dealing wit A&H it took them almost 3 weeks to complete a job other shops said they woudl have done in 5-7 working days and it seems to me and the shop working on my car now that the work was not completed correctly. I am not a mechanic or maybe i could tell u more, i am just relaying the message told to me. Flame if u want but im just tellin my side of wat is goin on.

[Vteckidd]

I would reserve judgement until the shops side is heard. if you guys remember, there was a thread like this like 2 months ago about them FUCKING up a civic, and came to find out the owner ofthat civic, brandon i think his name was, was in the wrong, and AHS did nothing wrong. so lets hear their side shall we.

Also remember that they are EXTREMELY busy, i go down there from time to time and they are always slammed. THey might take a longer time due to their continued repeat business.

I have always heard good things, and have actually had work done at AHS (they do all my alignments) and i have never had any problems. Matter of fact, ANY car that has had "PROBLEMS" with them is usually taken care of, or we learn it was the customers fault, or there was some other story we arent hearing. their mechanics are very CAPABLE, so i have a hard time believing that they put a strut on backwards, or put the flywheel in long.

You ARENT a mechanic, so why are you trying to act like one. right now some other shop is looking at it and trying to MAKE MONEY, so of course they are going to blame it on the last person that touched it.

not saying your at fault, but lets hear the whole story first, and plus, some of the things you are saying is PHYSICALLY impossible.

[accordon17s]

Yes Lets!

[Vteckidd]

Never do business with Accura and Honda Specialists in Jonesboro. They somehow found a way to put a both axles, throw bearing, fly wheel, slave cylinder and clutch in inccorrectly.

how was the axels put in wrong. if i remember correctly, the axles use a midshaft.

Throwout bearing was installed incorrectly HOW?

a flywheel goes in one way , elaboarate

how can a slave cylinder be put in wrong?

something doesnt sound right

[Allstar3.8T]

Theres no point in public bashing. The accuser ALWAYS ends up looking bad. Ironically not the accused. I know Tom, he will make it right if its wrong. Every shop in town makes mistakes, as soon as everyone learns that, we will be alot better off. The difference between shops is how they deal w/ it. When you start a fire of a post like was done here, you cut your own throat.
Just my experienced $.02

[accordon17s]

i dont know who did wat to my car the only think i know is there is a big gauge out of my the bottom of my strut and there was damage to my axle causing me to buy a new one. The flywheel it jus the wrong part was put it. No one has touched my car since it left there shop. Thats all i can tell you. Now if A&H want to they can make things right, i am not askin for them to reimburse me for the parts bc maybe the parts were bad, all i know is wat i am being told. The parts were bought used so it is completely possible. The owner of the shop where my car is at now is a friend of the family so they are not tryin to make money off me, hell they gave me a parts list and let me go pick up the parts so i wouldnt have to pay there overhead and delivery fees.

[Vteckidd]

who supplied the parts originally, and why did you use a used flywheel and a used clutch ???

[Vteckidd]

Tom here from A&H Specialists.

First of all let me say this:

THIS IS THE FIRST I'VE HEARD OF THIS PROBLEM.

You have not called me at all - period.

Also let me clear up a few points:

1. There never was any warranty offered - period. You supplied all the parts. We stand behind our work, but i never said "2 month warranty" - that warranty doesn't even exist with us. Jobs that we do in this capacity get a 6 month warranty if we supply the parts.

2. We did not even have to touch the struts when doing the trans. swap, so anything wrong there is your own doing.

3. The car was already "modifed" and there were already parts rigged on the car. there is no telling what else was wrong with this car before the car even got here.

4. Again you made no attempts to ever contact me - EVER. I did not say "have the car towed in" or anything of the sort - you are a liar, period.

Let me also say that YOU SUPPLIED ALL OF THE PARTS VIA M&S SALVAGE!!!

Also I told you we always suggest doing a new clutch when we replace transmissions, but you told me "I'll get to that later" so again that's all you bro.

The axles, blah blah blah - exactly what you supplied via M&S. They were totally different from your auto axles because the AUTO AXLES ARE UNEQUAL LENGTH SO YOU ARE LYING ABOUT US USING "AUTO" AXLES!!!

The only time I ever heard from you was the day after we completed the swap when you told me this:

"Dude I don't know what you guys did to my car, but it's sooo fucking fast!!! I just beat a fully built H22A Civic last night and I wasn't even hitting full throttle!!!

Do you not recall that?

Ask anyone who has actually had work done at my shop - not speculative he said she said BS - and they will tell you we go out of our way to help people IF they have a problem with our work.

I knew I should not have taken your car in. You said there was "no rush" yet you called me every day acting like you knew how to do the swap. When I told you the wiring was difficult/time consuming you called Honda and they said it only takes "15 minutes" yet you didn't understand that they were only talking about re-keying a key for the immobilizer, which they charge $90.00 to do.

I cannot stand people who talk shit behind anyone's back, shops included, when they have not even voiced the problems with the shop in qiestion first.

Here's a few more Q's for you bro:

DO YOU HAVE ANY PICTURES OF ALL THE DAMAGE?

WHY SHOULD WE WARRANTY PARTS SUPPLIED BY YOU?

WHY SHOULD WE WARRANTY ANYTHING GIVEN THE FACT THAT YOU WERE OUT STREET RACING THE NIGHT AFTER YOU GOT THE CAR BACK?

WHY SHOULD WE WARRANTY ANYTHING WHEN YOU DID A BURN-OUT WHEN LEAVING OUR PARKING LOT?

DO YOU EVEN KNOW HOW TO DRIVE A STICK? A CLUTCH WITH 50% LIFE SHOULD NOT BE DEAD WITHIN A MONTH!!!

Normally I'd take the high road here and offer you some help, but since you bypassed that route by NEVER calling me I'll tell you too bad bro.

I cannot wait to see what you have to say when confronted with TRUTH.

If anyone else would like to discuss this please remember, there are two sides to a story. He is giving half truths and in some cases straight up LIES in this shit-riddled topic.

[Brett]

Tom here from A&H Specialists.

First of all let me say this:

THIS IS THE FIRST I'VE HEARD OF THIS PROBLEM.

You have not called me at all - period.

Also let me clear up a few points:

1. There never was any warranty offered - period. You supplied all the parts. We stand behind our work, but i never said "2 month warranty" - that warranty doesn't even exist with us. Jobs that we do in this capacity get a 6 month warranty if we supply the parts.

2. We did not even have to touch the struts when doing the trans. swap, so anything wrong there is your own doing.

3. The car was already "modifed" and there were already parts rigged on the car. there is no telling what else was wrong with this car before the car even got here.

4. Again you made no attempts to ever contact me - EVER. I did not say "have the car towed in" or anything of the sort - you are a liar, period.

Let me also say that YOU SUPPLIED ALL OF THE PARTS VIA M&S SALVAGE!!!

Also I told you we always suggest doing a new clutch when we replace transmissions, but you told me "I'll get to that later" so again that's all you bro.

The axles, blah blah blah - exactly what you supplied via M&S. They were totally different from your auto axles because the AUTO AXLES ARE UNEQUAL LENGTH SO YOU ARE LYING ABOUT US USING "AUTO" AXLES!!!

The only time I ever heard from you was the day after we completed the swap when you told me this:

"Dude I don't know what you guys did to my car, but it's sooo fucking fast!!! I just beat a fully built H22A Civic last night and I wasn't even hitting full throttle!!!

Do you not recall that?

Ask anyone who has actually had work done at my shop - not speculative he said she said BS - and they will tell you we go out of our way to help people IF they have a problem with our work.

I knew I should not have taken your car in. You said there was "no rush" yet you called me every day acting like you knew how to do the swap. When I told you the wiring was difficult/time consuming you called Honda and they said it only takes "15 minutes" yet you didn't understand that they were only talking about re-keying a key for the immobilizer, which they charge $90.00 to do.

I cannot stand people who talk shit behind anyone's back, shops included, when they have not even voiced the problems with the shop in qiestion first.

Here's a few more Q's for you bro:

DO YOU HAVE ANY PICTURES OF ALL THE DAMAGE?

WHY SHOULD WE WARRANTY PARTS SUPPLIED BY YOU?

WHY SHOULD WE WARRANTY ANYTHING GIVEN THE FACT THAT YOU WERE OUT STREET RACING THE NIGHT AFTER YOU GOT THE CAR BACK?

WHY SHOULD WE WARRANTY ANYTHING WHEN YOU DID A BURN-OUT WHEN LEAVING OUR PARKING LOT?

DO YOU EVEN KNOW HOW TO DRIVE A STICK? A CLUTCH WITH 50% LIFE SHOULD NOT BE DEAD WITHIN A MONTH!!!

Normally I'd take the high road here and offer you some help, but since you bypassed that route by NEVER calling me I'll tell you too bad bro.

I cannot wait to see what you have to say when confronted with TRUTH.

If anyone else would like to discuss this please remember, there are two sides to a story. He is giving half truths and in some cases straight up LIES in this shit-riddled topic.

Id say Tom just : ya

[B16a2 Civic]

so its been said.....i think i'll go with teh shop on this one, made alot more sense...your burned out leaving? then raced that night.....c'mon

[chrisdavis]

oops time for some backpeddling

[Vteckidd]

/thread

[B16a2 Civic]

thats odd too...you supplied your own parts then complained about the parts not fitting

[NEONRACER]

Tom vs some kid and Tom wins. This is the kind of thing that ruins shops and I wish more people woudl realize this. Here is what this thread has borught to IA.

H&A is a reputable shop and this customer does not that the fuck is going on.

[Vteckidd]

waits for reply for "accordon17's"

oh so this was an AUTO TO MANUAL swap? then there IS NO WAY they could use auto axels in a manual tranny

Furthermore, i have used 94-00 f22/h23/h22 trans on several body style accords, and everything was interchangeable to my knowledge.

I just put a h23 trans on a 00 accord F23, and car drives perfectly, and there was ZERO issues

the trans was from a 95 prelude

[A.P. Photography]

I have known Tom for a long time and he is always straight up. They were the ones that fixed the ITR when Acura couldn't and that says a lot right there.


And what is this BS about you can't tow it because it could snap the axle? So what if it snapped, it is going on a roll back so it shouldn't matter

[batlbrandon]

both sides have been told and it looks like the shop has a better explanation. I think the killer was the used parts.

[Vteckidd]

HE should ONLY post it after ALL AVENUES HAVE BEEN EXHAUSTED. he cant point fingers and say "NEVER DO BUSINESS WITH (INSERT SHOPS NAME HERE) EVER" if he hasnt evne fucking called to complain or try to figure out a resolution. If he needed to just get the situation resolved he shoukd have said something to the effect of "UNHAPPY WITH SERVICE" or "TRIED CALLING AND WORKING A SITUATIION OUT, NEED ADVICE" something to that effect. not a blatant call out thread which he was trying to do.

[batlbrandon]

he's pissed, some people deal with it differently. like I said I expect nothing less if something like this happened to us.

[99SI]

I am glad I brought this thread back to the top so it could get some attention. Used Parts? WTF? I can understand a used engine or tranny but used axles, clutch, and flywheel? I think AHS have not lost any business over this matter but once again someone was made to look very foolish by handling thiings the wrong way. As Vteckidd stated if he would have said, "having trouble with AHS,someone help" there might have been a pleasant resolution to this mess.

[4dmin]

1. Actually call the shop and speak to the person who hanlded the car the first time.

well he did say "the shop wanted him to tow it back there" but the axles were messed up so obviously he talked to the shop....

not to point fingers or place blame, but if he feels that the shop was no help when he called and he rather go else where let him... it happens all the time i don't see why everyone is up in arms about everything. 90% of the people posting including myself don't know the situation so don't add any fuel to the fire.

granted the internet isn't always the best place to post such things, but it obiously makes some sense

Currently Active Users Viewing This Thread: 10 (9 members and 1 guests) admin, vteckidd, gtikid, accordon17s, nittanys1, NEONRACER, Interlude, Cool Cat Racing, Allstar1.8T

[Vteckidd]

well he did say "the shop wanted him to tow it back there" but the axles were messed up so obviously he talked to the shop....

not to point fingers or place blame, but if he feels that the shop was no help when he called and he rather go else where let him... it happens all the time i don't see why everyone is up in arms about everything. 90% of the people posting including myself don't know the situation so don't add any fuel to the fire.

granted the internet isn't always the best place to post such things, but it obiously makes some sense

as tom said, he was lying , no attempt was made to talk to the shop in question.

I will take toms word over this guys, sorry.