Theres no point in public bashing. The accuser ALWAYS ends up looking bad. Ironically not the accused. I know Tom, he will make it right if its wrong. Every shop in town makes mistakes, as soon as everyone learns that, we will be alot better off. The difference between shops is how they deal w/ it. When you start a fire of a post like was done here, you cut your own throat.
Just my experienced $.02