SPRINT IS ALMOST ON MY LAST NERVE!!

[DrivenMind]

What phone brand and model do you have?

The Toshiba VM4050, I like the phone but man does it get on my last nerve.
I took it into the Sprint store, and he set the "Location" to "Sprint", but this was even worse than it was when it was on automatic. With the automatic location turned out I could at least be roaming and make a phone call incurring the charge. With it on the "sprint" location, I go to dial a number and it simply sits with the name on the screen for about 30 seconds to a minute until it says "service not available" and takes you back to the main screen seen after you open the phone. Imagine trying to make a phone call 5 or 6 times in a row with 4 or 5 bars of service only to be told "Service cannot be used currently". It's exceptionally frustrating, but for some reason I've stuck with Sprint, as it seems no other network gets service from my house. Although every net work appears to get far superior service compared to mine the minute we leave my neighborhood.

[SilviaK93]

Marshall...No, The way to get cingular is , start of with a High plan.. pay it for a month, roll over some minutes, lower your plan and walllaaaa.. you have extra minutes now rolling over..

High plan being $100?

OK think about this

$100 Aug
$100 Sept
$100 Oct
$35 Nov
$35 Dec

you just paid $195 extra bucks for 3 months to rollover some minutes. how does that make since? I dont know their plans but I couldnt see it being logical. Also when I worked there, which was some time ago, they would not allow you to downgrade and KEEP your minutes. You lost the minutes if you went to a lower plan. Is this still true- i dont know- anybody, cingular customers?

[JMCIVIC01]

Did you talk to the Asst Store Mgr or Store Mgr?

That was some mighty manly talking you did. Do you really think the sales rep cared if you cancelled or not? If he didnt activate it recently then probably not.

If you asked for one of the two listed above they might have worked better with you. That would have been the smart business thing to do.

I called customer service i wasnt in a store man, and i really didnt give a shit if he did or not i just needed someone to take my frustration out on and he was who i was talking to.

[SilviaK93]

[QUOTE=estis fatuus]The Toshiba VM4050QUOTE]

Have you ever thought about a Sanyo handset?

[Julio]

The way you did it.. makes no sense..

I was on the 79.99 Plan wich Was 1200 Minutes at the time + all the other Niights and weekends, I payed that for 2 month.
w/ an average use of about 400 of those minutes for each month.
2 month = 2400 minutes I used 800 minutes. wich left me with about 1600 minutes.

I downgraded to the 49.99 plan w/ only 400 minutes plus n/w etc..,, The only reason I downgraded to the 49.99 plan was Because I bought A blackberry wich requires another service plan wich Is 44.99 a month extra, So I downgraded to the 49.99 Voice plan and Added the Blackberry bundles wich I think is 44.99

When I got my bills I saw the Rollover minutes are still there.. So I really dont see where this went wrong?
i think It worked out perfect...

All the minutes means, I wont go over, Wont Pay extra.. so it worked fine.

I would rather pay an extra 40 to 50 bucks extra before, Then go on a lower plan and go over and get rapped..

[SilviaK93]

I called customer service

All I have to say is......................NEVER call customer care if you want a REAL issue addressed. Think about it. It is so easy for the rep on the end of a phone line to yell at you, and not give a rats a$$ about what you want. In the store you have a person there in front of you, and then feel the pressure if you are upset about something. Not saying that you should use intimidation is this doesnt work on everyone. If a customer uses intimidation on me they just get NO even more. I will work with anyone to help them out, but once they starting acting like a little kid it is over.

You understand where I am coming from?

[DrivenMind]

[QUOTE=SilviaK93]

The Toshiba VM4050QUOTE]

Have you ever thought about a Sanyo handset?

What's that?

[Julio]

Marshall.. Cmon man.. you are a leader in your Area, thats the wrong advice.. THE CUSTOMER IS ALWAYS right in our business..

Fucking sucks.. I wish I can just shove a rusty screwdriver up there ass and call it a day.

[SilviaK93]

The way you did it.. makes no sense..

I was on the 79.99 Plan wich Was 1200 Minutes at the time + all the other Niights and weekends, I payed that for 2 month.
w/ an average use of about 400 of those minutes for each month.
2 month = 2400 minutes I used 800 minutes. wich left me with about 1600 minutes.

I downgraded to the 49.99 plan w/ only 400 minutes plus n/w etc..,, The only reason I downgraded to the 49.99 plan was Because I bought A blackberry wich requires another service plan wich Is 44.99 a month extra, So I downgraded to the 49.99 Voice plan and Added the Blackberry bundles wich I think is 44.99

When I got my bills I saw the Rollover minutes are still there.. So I really dont see where this went wrong?
i think It worked out perfect...

All the minutes means, I wont go over, Wont Pay extra.. so it worked fine.

I would rather pay an extra 40 to 50 bucks extra before, Then go on a lower plan and go over and get rapped..

so you paid $60 for 1600 mins.........not bad! But what happens when you run out of those 1600 mins within your 2 yr contract and then you start going over? I bet they extended your contract when you bought the RIM right? All companies do.

[SilviaK93]

Marshall.. Cmon man.. you are a leader in your Area, thats the wrong advice.. THE CUSTOMER IS ALWAYS right in our business..

Fucking sucks.. I wish I can just shove a rusty screwdriver up there ass and call it a day.

NEVER EVER EVER EVER call customer care.......not for anything.

[Julio]

Naw hommie... I payed Full retail for it...
I signed a 2 year contract before I had the BB. I came over from AT&T.
Wich means, once you signed that contract you are not eligible for a discounted phone until that contract runs out. So if you want a COol phone either you wait or pay full retail.

[Julio]

NEVER EVER EVER EVER call customer care.......not for anything.

Man oh man.. That means, You got some firing to do then! Fire some folks and get some friendly customer service people behind those phones

[JMCIVIC01]

na when they screw u that is who you have to talk to a sales rep in a store will just smile in your face and try to convince u to add another line at a discounted rate who wants that when you have an outrageous phone bill all they will say is call customer care cause they handle that shit and then that ends up being your only option, i sell cell phones man i know how it works.

[SilviaK93]

[QUOTE=estis fatuus]

What's that?

http://www.sanyo.com/wireless/

[SilviaK93]

na when they screw u that is who you have to talk to a sales rep in a store will just smile in your face and try to convince u to add another line at a discounted rate who wants that when you have an outrageous phone bill all they will say is call customer care cause they handle that shit and then that ends up being your only option, i sell cell phones man i know how it works.

And you handled the situation the way you did............man you have to work in a 3rd party of some sort?

Dont get me a wrong. I am not saying every rep in a corp store will help you the way you need to be helped, BUT it is easier to handle in my eyes. We do have alot of good reps out there. You just have to find that good one that works with you and stick with them. It's like your banker, realtor, lawyer, etc............switching these points of contacts all the time is NOT a good thing.

[SilviaK93]

I payed Full retail for it...

Cause your a BALLA...............I mean I can see the damn RACETRAC sign from my cube! I wanna be like you!

[Julio]

Cause your a BALLA...............I mean I can see the damn RACETRAC sign from my cube! I wanna be like you!

Bhwhahaha, Bad joke man... I Drive a sentra & civic .. you have a Vette and Grand P..

Your the only one ballin out of control

[AznTraitor]

sprint customer service is pretty damn shitty....actually...one of the worst. All they want is your money...that is their answer for everything....."oh, I broke my leg" Sprint Rep "sir, why dont you pay off your current bill, and plus some.."

I called and talked to a rep for about 20mins and all they would do is repeat the question I asked, so then I told them that I need to speak to their boss immediately...and I got ahold of some stupid ass dude who didnt know north from south and I told them to please put "this customer hates sprint" but the guy was like, I'm sorry I cant put that down.....so I told them to make sure my recorded conversation was sent up to the highers so they can hear how shitty their service is. I mean....they advertise all over Columbus, but my phone doesnt work in my house! It barely works around campus...

and I've made a trip across the country.....if you have a sprint phone, you are better off just turning it off to save battery.....at least Cingular worked about 85% of the time, as the Sprint only worked like 30-40%.

I cannot wait till Jan....I'm jumping ship and etheir heading back to t-mobile or cingular.....because sprint sucks the biggest balls known on this planet.

[TranceDJ06]

Niggah' Dont hit me up on that Nextel Chirp'

[SilviaK93]

Your the only one ballin out of control

HAHAHAHA........that is some funny $hit. Far from it playa...........just cause you own a vette doesnt mean you have money. It means you have money IN THE VETTE!!!

[AznTraitor]

Niggah' Dont hit me up on that Nextel Chirp'

I had nextel just before moving to sprint and if you think sprint billing is bad....oh boy....let me tell you, you are in for a treat..nextel billing was all screwed up...they'd sometimes charge you 2-3 months in advance, yet still charge you for the current month, so basically you could be payed up thru the year if you actually didnt pay any attention to your account, I actually experinced this and raised all sorts of shit, and ended up not having to pay for like 5 months so they billing could catch up to what I had payed...but now that sprint and nextel are together....I'm just gonna make sure that I'm far away from both as humanly possible.

[SilviaK93]

I mean....they advertise all over Columbus, but my phone doesnt work in my house! It barely works around campus...

and I've made a trip across the country.....if you have a sprint phone, you are better off just turning it off to save battery.....at least Cingular worked about 85% of the time, as the Sprint only worked like 30-40%.

I cannot wait till Jan....I'm jumping ship and etheir heading back to t-mobile or cingular.....because sprint sucks the biggest balls known on this planet.

Show me where ONE wireless company garuntees in building coverage? If they did then Sprint home service would be no more right?

What model phone do you have Peter?

Believe it or not, model and brand phones make a HUGEEE difference in your coverage and service. I dont care what any rep, or vendor tells you. They are NOT the same with regard to RF. YES, all phones meet the MINUMUM standard set by Sprint, BUT that is what it just is- the minimum. Who is to say one is not higher then the other. Example:

Sanyo 27 RF freq
LG 23 RF freq
Samsung 24 RF freq

"Wireless company" Standard= Above 20 RF FREQ
THIS IS NOT AT ALL ACCURATE but gives you a visual to better understand!


To all those having issues give me your address of major coverage issue and I will pull it up.


Please dont think I am just preaching how GREAT Sprint is, BUT understand I am trying to help you understand what I know. I have been with Sprint 3 years now and know in depth information that you as a consumer will never know or see.

[SilviaK93]

I had nextel just before moving to sprint and if you think sprint billing is bad....oh boy....let me tell you, you are in for a treat..nextel billing was all screwed up...they'd sometimes charge you 2-3 months in advance, yet still charge you for the current month, so basically you could be payed up thru the year if you actually didnt pay any attention to your account, I actually experinced this and raised all sorts of shit, and ended up not having to pay for like 5 months so they billing could catch up to what I had payed...but now that sprint and nextel are together....I'm just gonna make sure that I'm far away from both as humanly possible.

No comment----- I dont know the Nextel story

[RandomGuy]

the next person to post in this topic is gay
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[SilviaK93]

OMG I must be gay...........I posted after random guy.

Wait a minute............isn't Random guy the one with the FAT NAKED BOY as his avatar?:confused:

[AznTraitor]

Show me where ONE wireless company garuntees in building coverage? If they did then Sprint home service would be no more right?

What model phone do you have Peter?

Believe it or not, model and brand phones make a HUGEEE difference in your coverage and service. I dont care what any rep, or vendor tells you. They are NOT the same with regard to RF. YES, all phones meet the MINUMUM standard set by Sprint, BUT that is what it just is- the minimum. Who is to say one is not higher then the other. Example:

Sanyo 27 RF freq
LG 23 RF freq
Samsung 24 RF freq

"Wireless company" Standard= Above 20 RF FREQ
THIS IS NOT AT ALL ACCURATE but gives you a visual to better understand!


To all those having issues give me your address of major coverage issue and I will pull it up.


Please dont think I am just preaching how GREAT Sprint is, BUT understand I am trying to help you understand what I know. I have been with Sprint 3 years now and know in depth information that you as a consumer will never know or see.

I have the Sanyo 8200....I got it when it was the new hot phone for sprint...this is also my second one....and it's brand spanking new....let me re-word it for you Marshall...my phone doesnt work at my house...ie...in the house or outside the house....every now and then you will get one signal bar and then it does that stupid signal faded and cuts the call. My sister also has sprint, and she has the treo....and it doesnt work in the house or around it etheir. Yet, here in Columbus...we have billboards that say "Yes, we work in Harris County now" or where ever they are advertising...but it's the furthest from the truth.

and I drove from Atlanta to Seattle....I'm telling you Marshall...my phone didnt even work half the time.....yet my girlfriends Cingular never skipped a beat, only in Montana did her phone not work...so that was quite the interesting experince....

I'm just pissed that the only thing the customer service reps on the phone ever say is how can I take more of your money....

[SilviaK93]

The Treo performance does not surprise me. The Sanyo does however. I want to say that that is an affiliate market down there. Just a guess though. Meaning yes they run on Sprint but are not owned by Sprint. Regardless I would expect better signal from your phone. PM your address and I will pull it up on the network map and give you some more details.

[RandomGuy]

well if u do switch over, dont get TMOBILE, its just as bad

[smiley723]

Ok Marshall, explain something to me. My BF just cancelled his service with Nextel (Sprint) because of a MAJOR mix up on his bill. He upgraded his service to like 1200 minutes a month because it would only be x amount of dollars more. The rep who made the change put the total number of minutes in wrong. Instead of 1200, she put 400. No biggie, we got it fixed. Well, since September of last year (which was when he did the upgrade) we did not receive a bill. I also have a Nextel and I receive my statements every month, but he never did. We would never know the balance until it was past due and they would threaten to cancel the service. Have you ever heard of this happening to other people? Now he we are in the process of paying off a HUGE bill that we have no record of the minutes used, overages on those minutes anything.

[DrivenMind]

Marshall, truthfully this all seems like to much shit for you to deal with. I posted my issue with my phone, and If I had money to get a new phone I would have gotten one already. But sadly, I don't, so I guess I "technically" have no right to bitch... If there is a way for you guys to make my phone work normally every month, please let me know, otherwise I'll stick to making the jump to T-mobile or Cingular in a month or so.

The company you work for has worked very great for me when my phone was brand spanking new, but after a few months it degraded to that of almost being useless. I take care of the bill religiously but no one I've talked to at the Sprint store seems to give a shit that my phone doesn't work right.

[ARFNSX]

Well I was with Sprint about 3 years ago and they f*ched up my life and business. My phone wouldnt work in my office (not a large building) it wouldnt work in my home (and the cell tower was 3 blocks away) and when I would drive home, it would cut off in the middle of my conversations (daily). I would get an indication for voice mail and the messages would be from over 3 weeks earlier and sometimes people would call and get a voice mail for a guy name david, mike or whatever...my name is Alex. Sprint suggested I get another phone. I went through 5 phones in 6 months... no help! I had the technicians come to my home and office to see what the problem was and they say I live in a footprint and although the tower is only a few blocks away, my phone is connecting to another cell tower about 15 miles away. Although Sprint can fix it, they are not going to basically because I am not that important to do so.

I leave Sprint and goto Nextel I have been very happy with them with all of my free incoming minutes and 2way radio. I talk about 8000 minutes a month and my bill is rarely over $100. Now I get the wonderful new I am going back to Sprint...well screw that....I am going to Verizon....Can you hear me now? GOOD!

[.....]

i have had no problems with verizon...

[BTEC]

wekk i got my phone back no yesterday. it costed me $20 to get it back on and they said they couldnt tell me y it was off or y my bill was $131 even though i paid $128 lastweek bc it was the end of the billing cycle and the statement hasnt been printed yet. sounds like a bunch of bull to me but my pimp phone is back on. im gonna call today and see what they say. im pretty mad about the whole thing but i havent figured out exactly how i want to handle the situation yet. i better not get some dumb MF like the ones that usually wrk at the camp creek sprint bc i might go off the deep end fuh rel.

[chrisdavis]

i have had no problems with verizon...

Me niether. Going on five years now. I was considering Nextel until the merger with Sprint.

[SilviaK93]

Ok Marshall, explain something to me. My BF just cancelled his service with Nextel (Sprint) because of a MAJOR mix up on his bill. He upgraded his service to like 1200 minutes a month because it would only be x amount of dollars more. The rep who made the change put the total number of minutes in wrong. Instead of 1200, she put 400. No biggie, we got it fixed. Well, since September of last year (which was when he did the upgrade) we did not receive a bill. I also have a Nextel and I receive my statements every month, but he never did. We would never know the balance until it was past due and they would threaten to cancel the service. Have you ever heard of this happening to other people? Now he we are in the process of paying off a HUGE bill that we have no record of the minutes used, overages on those minutes anything.

I cannot comment on any Nextel LEGACY service/bill/handset issues......Sorry!

[SilviaK93]

Well I was with Sprint about 3 years ago

So you worked with Sprint in Atlanta from 99-01 correct? Yeah the network was not at all what it is today. If anyone should know you should know that. Sprint came to Atlanta in 1998 and customers expected it to be 100%--- no dropped calls and perfect in building coverage. Come on get real!

Take your Cingular phone to the Mall of GA during Thanksgiving and Christmas weekend and tell me how many times you try to dial out...........? Even with the mobile tower parked out by Circuit City it doesnt help.

Every wireless carrier has its faults. Just as every wireless user has their faults- My phone was on the sink and vibrated into the toilet, can you swap me out for another one in the store please?

[SilviaK93]

Marshall, If there is a way for you guys to make my phone work

Call Pablo at the Cumming store.........770-205-4736

[SilviaK93]

wekk i got my phone back no yesterday. it costed me $20 to get it back on and they said they couldnt tell me y it was off or y my bill was $131 even though i paid $128 lastweek bc it was the end of the billing cycle and the statement hasnt been printed yet. sounds like a bunch of bull to me but my pimp phone is back on. im gonna call today and see what they say. im pretty mad about the whole thing but i havent figured out exactly how i want to handle the situation yet. i better not get some dumb MF like the ones that usually wrk at the camp creek sprint bc i might go off the deep end fuh rel.

PM me your PCS number........I am interested as to why you have so many issues.

[©hris]

http://forums.importatlanta.com/showthread.php?t=27537

[Tbird_guy]

I want to get a nextel phone now that sprint and Nextel have merged...but I refuse to add another line of service when I already have two...now if I could cancel one line of service without paying the cancellation fee...I would, and get a nextel...any help with this one?