Rockstar Motorsports Oh Emily

[BUGMAN]

If the chef came out of the kitchen yelling and cursing at you for not being satisfied would you let him touch your food while you couldn't see him?

It seems that all of the valid points are being ignored completely.

I don't see this resolving anything but at least now I see where everything stands between us. I wasn't quite sure before this thread so thanks IA.

[BUGMAN]

DP

[SixSquared]

If the chef came out of the kitchen yelling and cursing at you for not being satisfied would you let him touch your food while you couldnt see him?

If you're insinuating that we would do something malicious to Chris's cars if he brings him back, then you are sorely mistaken.

If you guys wanna ***** about the appearance of my shop, talk to my landlord.. he does the grass cutting/debris stuff. Then again, he's like 80 so we don't really raise a fuss if stuff hangs out.

And about people sitting around instead of working... oh yeah.. that was our grand opening party that so many of you came out to, scarfed down meals we provided, and had not a negative word to say.

[BUGMAN]

talk to my landlord.. he does the grass cutting/debris stuff.

Talk to the painter, talk to the landlord, etc. This is what I meant earlier about you having the balls to run a business. Take responsibility for something please. Anything just take it and defend it. Make a stand for something.

You have dodged, back peddled, ignored, pointed fingers, called out ignorance and even blamed me for the red car leaving your shop in the condition it did. Not once have you accepted any responsibility for anything or stood up for anything. Geez girl when ya gonna learn? If ya don't stick to something or stand for anything then you become nothing.

You need to look back at every time you changed your suggestions and pick one to stick with and stay there!

[GGPIS3]

If ya don't stick to something or stand for anything then you become nothing

dont wanna get in the middle of this... but if you are nothing to begin with how can you become nothing? is there such a thing as nothing squared? lol

[chrisdavis]

If you're insinuating that we would do something malicious to Chris's cars if he brings him back, then you are sorely mistaken.

I am not insinuating anything. I was using your scenario to point out that if someone yells at you for not being satisfied with thier work, then the chances are good that they feel thier work was good enough and the customer is the unreasoable one. Whether or not your shop would do anything to Chris' cars is irrelevant. Your partner/painter let that car leave, which tells me he was satisfied with the work, and then told Bugman that he was done working on his "junk" and that Chris' business is no longer welcome there. If I was treated in this matter there is no way I would come back.

[ShooterMcGavin]

And about people sitting around instead of working... oh yeah.. that was our grand opening party that so many of you came out to, scarfed down meals we provided, and had not a negative word to say.

i remember seeing that thread. i'm curious as to who all turned up that day. roster of attendees please?

[RandomGuy]

Patrick is my painter and partner. On paper everything is me, but shop decisions are made by he and I. I did talk to him.. I asked him what we needed to do to make sure paintjobs would get better. He told me, and as I said before, those things have either been rectified or are in the process of being rectified. I also told Chris that if he wanted to bring the cars back when we had a booth we would repair them. Chris has never gotten back to me on that except saying that he thinks we are done doing business. If that is the case, I am sorry, but there's nothing more I can do. If your steak at a restaurant comes out too rare for you, the manager offers to bring it back and cook it up to the well done that you wanted it, and you say "no I'll just eat it", then that's your decision. But that doesn't put you in a position to write a letter to the newspaper saying the restaurant is horrible and doesn't know how to cook a steak.

i'm going to have to object to that...

to keep along with your analogy, a rare steak isn't as subjective as you're putting it. There are criteria for what classifies a steak being rare. If the customer orders a rare steak and gets one that is not to spec, the restaurant is not fulfilling their end of the deal. The patron does not HAVE to accept another steak or a refund or whatever to be satisfied. For some people, the first impression is the last impression, and they have all the right to share their experience.

just my 2 cents


hope you guys resolve the situation, but yeah, for any shop to prosper the customer has to be completely satisfied, in all honesty. I'd take the hit on the paint/costs, because having an unsatisfied customer would be an even bigger hit on revenue(given that this is a serious business) than the paint/materials themselves.

[ShooterMcGavin]

If your steak at a restaurant comes out too rare for you, the manager offers to bring it back and cook it up to the well done that you wanted it, and you say "no I'll just eat it", then that's your decision. But that doesn't put you in a position to write a letter to the newspaper saying the restaurant is horrible and doesn't know how to cook a steak.

well technically that depends. you could obviously still write a letter saying they're horrible because they don't know how to cook a steak, just not that they didn't try to fix it

[SixSquared]

And as far as "fine print" goes... Like I said.. I didn't hit you with a ton of paperwork. It's a simple disclosure at the bottom of the invoice. If I personally said I would paint a valve cover for you or something, that's a handshake kind of deal. This is a business, however, and we use invoices to track money coming into the shop and also to form contracts with customers.

[Killswitch Performance]

the look of a shop doesn't necessarily mean bad business. a buddy of mine started out painting cars out of his garage in a crappy little house. the difference comes in your work and business ethics. he would not let a car leave until it was perfect, and he would verify with the customer before he let anything go. if they had concerns, he did whatever it took to make it right even if it seemed unreasonable at times. his work was stunning on a bad day, but he had a perfectionist attitude because that's what customers expect. needless to say he's still in business just in a real deal shop and still turning out amazing work.

^^ You talking about Kyle?

Tyler

[SixSquared]

And I don't know what you're getting at about stopping on the side of the road to help people? I saw someone across the road when Chris dropped his del Sol off and he and I went across the road to see if he needed help, and told him that we would get him some powerade for him and his son if he wanted, since we were right across the street. Soooo yeah I dunno what your point on that one is. If you wanna talk to Alan, talk to him. If you wanna talk to Patrick, talk to him... You don't need me to be your messenger.

[BUGMAN]

If you wanna talk to Alan, talk to him. If you wanna talk to Patrick, talk to him... You don't need me to be your messenger.

I don't need help talking to anyone, it was a point and apparently you will never get it anyway. Kinda like the hand shake thing, the quality thing, the customer thing, blaming everyone else but yourself thing, etc. Geez.

So you remember how we met?

[HeLLo iM iZzY]

All I know is that I will never take my car to Sh1tstar Motorsports.

[SixSquared]

I have stood by everything I said, Chris. I admitted that we took the cars in before we were ready to paint. We did. I personally told you that we would re-visit it when we had the booth up. Before you even came and got the blue car, you were talking about maybe holding off on bringing us another one until after the booth was off, and I agreed that was a good idea. If you have words to mince with Patrick, then take it up with him. He is a grown man, you are a grown man. If he said something to you that made you unhappy, don't expect me to play messenger for you.

My landlord IS in charge of the groundskeeping at the shop. We cut our own grass and stuff because we wanted to, but as far as clearing trees and whatnot, we weren't sure which trees he wanted to keep and which ones he didn't. Last week he came in and bulldozed the whole thing. So we said "ok!".

You want me to take responsibility? I have. I know what our mistakes were. Patrick and I have gone over them, and we either have them fixed, or are working on it. How many times I have to say that before it sticks is beyond me, but I will say it until it does. I have been ignoring people's attacks on Patrick because they are stupid comments that are made about someone who isn't even on this forum to defend himself. Pointing fingers? Isn't that what you did when you started this whole he said/she said catastrophe? If you really were that concerned about what I was saying, ask me. My phone is on me 24/7. It hasn't rang once. I find that interesting. In fact, you haven't talked to me directly since the day you picked up the blue car. The original thread that stay_up made was made quite a bit after that. If you were that upset about it, why didn't I hear from you? Not like you don't know how to get in touch with me.

What I do wonder is how the hell yogi would know things that only you knew. Hmmm... and I wonder how he got those pics. Doesn't take a rocket scientist to figure that one out.

[BUGMAN]

Before you even came and got the blue car, you were talking about maybe holding off on bringing us another one until after the booth was off, Yeah after I saw the red car. What would you have done? If you have words to mince with Patrick, then take it up with him. He is a grown man, you are a grown man. If he said something to you that made you unhappy, don't expect me to play messenger for you.Once again no one is asking you to play messenger but the deal was between us remember? Why do you keep trying to send me to everyone else?

Pointing fingers? Isn't that what you did when you started this whole he said/she said catastrophe? Who needs to point fingers here? I know who did the work on my cars. If you really were that concerned about what I was saying, ask me. My phone is on me 24/7. But I already signed the paper. Geez. It hasn't rang once. I find that interesting. In fact, you haven't talked to me directly since the day you picked up the blue car. Why do we need to talk since Rockstar is doone doing business with me? The original thread that stay_up made was made quite a bit after that. If you were that upset about it, why didn't I hear from you? Not like you don't know how to get in touch with me. And what could you do? Your painter/partner refused to do any more work for me.

What I do wonder is how the hell yogi would know things that only you knew. Like what? and I wonder how he got those pics. Doesn't take a rocket scientist to figure that one out. Ask Yogi who had the pictures first? I still have the email where he forwarded them to me several days before he posted them on here. You think he is the only one that doesn't hold a high opinion of you? You'd be surprised if you knew where they came from.

Your assumptions are not going very well so far. But your welcome to keep trying.

[SixSquared]

Your assumptions are not going very well so far. But your welcome to keep trying.

Then by all means, feel free to correct and surprise me. Who, oh who, would have taken those pictures of the shop? And if you go back and read his post about a certain incident that happened that you, my dad, and Patrick were the only people to see firsthand, well.. I think you'll know exactly what I'm talking about.

But anyways. This thread is done and stupid. The only time you will hear me contradict what Patrick has said when it comes to the business is me saying that if you want to bring the red car and blue car back, we will touch up and fix what we can. Since you keep insisting on posting pictures of the bottom of the bumper, we will get it coated for you, and I personally will break out my paint brushes that I use for fine art and touch up the molding where the tape didn't hold 100% on the red car, as well as busting out my personal supply of Back To Black on the window molding that still has dust on it. On the blue car we will fix the runs in the clear coat. That is me saying that we did do some things wrong, and we are willing to fix them (in case you wanted to try and say that I'm not standing up for anything again). I am leaving that up to you. The ball is in your court, and that's where it stays until you decide what you want to do and keep throwing what Patrick said in anger back at me. If you choose to bring them by, call me and we can set up a time to meet you there. If not, then best of luck to you.

[redrumracer]

Then by all means, feel free to correct and surprise me. Who, oh who, would have taken those pictures of the shop? And if you go back and read his post about a certain incident that happened that you, my dad, and Patrick were the only people to see firsthand, well.. I think you'll know exactly what I'm talking about.

But anyways. This thread is done and stupid. The only time you will hear me contradict what Patrick has said when it comes to the business is me saying that if you want to bring the red car and blue car back, we will touch up and fix what we can. Since you keep insisting on posting pictures of the bottom of the bumper, we will get it coated for you, and I personally will break out my paint brushes that I use for fine art and touch up the molding where the tape didn't hold 100% on the red car, as well as busting out my personal supply of Back To Black on the window molding that still has dust on it. On the blue car we will fix the runs in the clear coat. That is me saying that we did do some things wrong, and we are willing to fix them (in case you wanted to try and say that I'm not standing up for anything again). I am leaving that up to you. The ball is in your court, and that's where it stays until you decide what you want to do and keep throwing what Patrick said in anger back at me. If you choose to bring them by, call me and we can set up a time to meet you there. If not, then best of luck to you.

all of that should have been done BEFORE he picked the cars up. they shouldve been 100% before he was even called to come pick them up. your a shop, you should be able to realize quality work and something thats not quality.

[BUGMAN]

Then by all means, feel free to correct and surprise me. Who, oh who, would have taken those pictures of the shop? Yogi is the only one that said I could use his PM from you so trust not even your closest friends right now. And if you go back and read his post about a certain incident that happened that you, my dad, and Patrick were the only people to see firsthand, well.. I think you'll know exactly what I'm talking about. About you strapping your 3,500# car down with ATV straps? I did not know it was a secret and yes I did tell Yogi but it wasn't for ammunition purposes.

Since you keep insisting on posting pictures of the bottom of the bumper, we will get it coated for you, Why should that be a special favor? and I personally will break out my paint brushes that I use for fine art and touch up the molding where the tape didn't hold 100% on the red car, did you say paint "brush" on my car? as well as busting out my personal supply of Back To Black on the window molding that still has dust on it. On the blue car we will fix the runs in the clear coat. That is me saying that we did do some things wrong, and we are willing to fix them (in case you wanted to try and say that I'm not standing up for anything again). I am leaving that up to you. The ball is in your court, and that's where it stays until you decide what you want to do and keep throwing what Patrick said in anger back at me. If you choose to bring them by, call me and we can set up a time to meet you there. If not, then best of luck to you. Thanks for the warm wishes, you will never find me begging you to fix anything on those cars or any others that I have anything to do with.

Thanks again!

[ueyedgr8tness]

^ I can answer that for him.. I personal don't think he planned to do business with u after u release the cars looking the way they did.I made the thread because i thought he was done wrong.he was done with it and ready to pay some 1 else to fix the problems because why would he take it back to u again if you couldn't do it right the 1st time after being promised even more work if u done it right.


SO get it straight i was the 1 that brought it up, and i see why he was doenw ith dealing with u. considering there hasd been to threads long as fu** and u still don't get the point. HANGIT UP BEFORE YOU RUIN SOME i ELSES CAR AND THEY DON"T USE THE NET TO PROVE THERE POINT!!

[ueyedgr8tness]

1.33 am I am done with this thread and must say its been fun dishing some ppl there own medicine. Must i say i don't hate any 1 no matter how me have different feelings on doing business or personal problems.I am easy to get alone with but don't like to see friends or family get fuc*ed over.till the next paint job comes out and looks like shi* i am done

[X-Runner]

I think they (rockstar) should just pay his repair bill for where ever he takes the cars and be done. I sure wouldn't want them to touch the cars again.

[SixSquared]

I think they (rockstar) should just pay his repair bill for where ever he takes the cars and be done. I sure wouldn't want them to touch the cars again.

I think it doesn't concern you what Chris does or doesn't do.

[X-Runner]

I think it doesn't concern you what Chris does or doesn't do.

I also dont think my opinion on the matter required any response from you either.

[BobbyFresco]

I think it doesn't concern you what Chris does or doesn't do.

I think you should be more concerned with bugging the shyt out of BUGMAN to fix his cars than to be online telling HIM to contact YOU and arguing with other people.

[GGPIS3]

i still dont think she gets it. and as bugman said, she probably never will. there probably would have to be an act of God for him to bring any of his cars back to her shop. even then, he still might defy God and say NO! once you've crossed a certain line, there is no going back. all you can do is try to save face. if your efforts to save face fail, well then, i hope you didn't quit your day job.

imo. give him a 100% refund and call it a day. that would show that you sincerely feel bad about this situation and might still be able to save some face.

[SixSquared]

i still dont think she gets it. and as bugman said, she probably never will. there probably would have to be an act of God for him to bring any of his cars back to her shop. even then, he still might defy God and say NO! once you've crossed a certain line, there is no going back. all you can do is try to save face. if your efforts to save face fail, well then, i hope you didn't quit your day job.

imo. give him a 100% refund and call it a day. that would show that you sincerely feel bad about this situation and might still be able to save some face.

Parts of this suck for him, yes. Parts of it suck for us, too.

[GGPIS3]

Parts of this suck for him, yes. Parts of it suck for us, too.

lol how do you figure? all he has to do is pay for another paint job and his cars are fixed. you have your business and personal reputations to worry about. sucks a WHOLE LOT more for you!

[BobbyFresco]

Parts of this suck for him, yes. Parts of it suck for us, too.

That's where you're wrong. His business reputation and credibility isn't harmed. Yours is. He may have to spend money to have his cars fixed but in the long run, your business is going to suffer. Better believe this isn't going to go away overnight and as many people that have seen this thread, word of mouth will travel quickly. You're a small business to begin with and that in itself is hard enough.

[BobbyFresco]

I've never owned a business per se but if it was me in her position A. his cars wouldn't have left the shop until they were immaculate and common sense and pride would dictate that and B. I would have never allowed this shyt to get online because I wouldn't have given BUGMAN enough time to express his feelings about the situation because I would have made damn sure to do whatever the situation called for. POINT BLANK.

If the situation merited me working all day and into the night to make it right then dammit, that's what I would have done.

[SixSquared]

I've never owned a business per se but if it was me in her position A. his cars wouldn't have left the shop until they were immaculate and common sense and pride would dictate that and B. I would have never allowed this shyt to get online because I wouldn't have given BUGMAN enough time to express his feelings about the situation because I would have made damn sure to do whatever the situation called for. POINT BLANK.

If the situation merited me working all day and into the night to make it right then dammit, that's what I would have done.

See that's just it. Wanna know what time we painted the red mustang? Midnight to 4am. Why? Well for one, we were both awake, and for 2, we wanted as much flourescent light as possible. His cars left the shop because he took them. I didn't say "you must take them NOW" or anything. Patrick got mad and told him to come get the blue car, yes, but I have talked to Patrick about that. When Chris picked up the blue car, I told him to come back when the booth was done and we would work day and night til the paint jobs were flawless. He's the one choosing not to do so.

[X-Runner]

He's the one choosing not to do so.

Do you blame him, honestly?

[GGPIS3]

See that's just it. Wanna know what time we painted the red mustang? Midnight to 4am. Why? Well for one, we were both awake, and for 2, we wanted as much flourescent light as possible. His cars left the shop because he took them. I didn't say "you must take them NOW" or anything. Patrick got mad and told him to come get the blue car, yes, but I have talked to Patrick about that. When Chris picked up the blue car, I told him to come back when the booth was done and we would work day and night til the paint jobs were flawless. He's the one choosing not to do so.

if someone told you to come pick up your junk, would you ever go back? seriously, get a fvcking clue!

[BobbyFresco]

See that's just it. Wanna know what time we painted the red mustang? Midnight to 4am. Why? Well for one, we were both awake, and for 2, we wanted as much flourescent light as possible. His cars left the shop because he took them. I didn't say "you must take them NOW" or anything. Patrick got mad and told him to come get the blue car, yes, but I have talked to Patrick about that. When Chris picked up the blue car, I told him to come back when the booth was done and we would work day and night til the paint jobs were flawless. He's the one choosing not to do so.

Although at this point I'm sure that it's too late to salvage anything out of the situation, your priority from the get go should have been about staying on him, even if you had to call 20 times a day, to try to fix the existing issues.

Proactive > Reactive.

IMO those of us who aren't making personal attacks on you , are trying to get you to see how you could have handled things differently. It's really up to you how you choose to handle this. You can take it in stride, learn from your mistakes and move forward or you can keep battling everyone online thus making the situation worse.

[ShooterMcGavin]

See that's just it. Wanna know what time we painted the red mustang? Midnight to 4am. Why?

bc it doesn't really matter what time you paint in there since there's not a whole lotta light?

[JITB]

im about to change my screenname to BUGMAN... hes a popular guy..

[X-Runner]

I just find it funny how she gave me so much crap for recommending a shop to someone that was looking for a $300 paint job. Its what he wanted, I recommended someone that does that and does a damn good job for $300. Yet she bashes me, the shop, and the guy for wanting a $300 job when her "shop" cant even turn out a job worth paying $100 for.

[JITB]

Im gonna tell you what i would have done if it was me.

[ct9a gsr]

Anyone with any sort of proper education from a business school or background would probably be awestruck right now. Entrepreneurship, business ethics, quality control, public relations, communications, etc... how can you fail in almost every aspect of a business so early into the beginning of the business? If I was a stakeholder and saw this, I'd be abandoning your business in a heartbeat. Seriously, you failed in literally every aspect of a business except for accounts receivable (lol). -_-;

[Nemesis]

Anyone with any sort of proper education from a business school or background would probably be awestruck right now. Entrepreneurship, business ethics, quality control, public relations, communications, etc... how can you fail in almost every aspect of a business so early into the beginning of the business? If I was a stakeholder and saw this, I'd be abandoning your business in a heartbeat. Seriously, you failed in literally every aspect of a business except for accounts receivable (lol). -_-;

Not to be rude, but what would you expect from IA?