Quote Originally Posted by AllStock
Tracy, you are right. I may have not wrote all the details. The first day of my original date of tune, was my fault. I did not complain anything about that date. I should really thank you guys for even helping me out.


THE CUSTOMER SERVICE WAS NOT HORRIBLE -my bad tracy

I just was not informed with the information earlier, which could have prevented my 3 hour wait.

People over at BG are great. I'm was NOT saying anyone from BG are RUDE. Mike, Tracy, Scott and others are very friendly.

I do understand that you guys cannot control every issue that occur while tuning cars. Especially the ignorant people that just came by on friday, was what got me mad. I was just very frustrated that day.

All apologies are accepted and I'm over it.
Thanks for your understanding, man. I am really sorry about the scheduling issue and I totally know where you are coming from with your job situation. Hopefully it won't happen again and we have it all straightened out for next time.

I appreciate your maturity and understanding while dealing with this issue! I hope you know that I was by no means belittling your scheduling issue by talking about the "customer service". I just want to be sure we address EVERYTHING that made you upset.