My experience with BG today was...

[Black Mamba]

Let me apologize, first off.

Secondly, we made a scheduling mistake and that sucks. That is a mistake that shouldn't happen. We do our best to keep everything organized and all of our staff on the same page....sometimes it still happens. We now have 6 people here at the shop, rather than 3, and it's been a hard adjustment for us to make. I think Mike was out sick the day the other gentleman's appointment was made from Alabama. Not an excuse, just an explanation. All of that being said, sometimes cars on the dyno have issues ad they run over their alloted time. That isn't your problem, but it still happens sometimes.

I'm not going to go into a 4 page letter and dissect your post. I'm just going to apologize for the scheduling mishap and offer to take care of you for your trouble. I can't vouch for the customer service since I wasn't here that day. Was anyone here rude to you...or did we just have a scheduling mishap? The reason I ask is I need to address whatever issues you had with the staff. If someone was rude to you, that is a customer service issue rather than a scheduling mishap...so I want to make sure we are getting it ALL nipped in the bud. Did anyone here do something wrong to your car? As far as I know the issues you had on Monday were not due to us working on the car. It had a previous issue and the hour it took for you "car to get on the dyno" was because it wouldn't crank (please correct me if I am wrong. I am just trying to make sure I have all of the facts straight from your side so I can deal with appropriately). If someone here did something wrong to your car, that is obviously also something that needs to be addressed.

I am already dealing with the scheduling issue and rest assured, Mike will make sure you are taken care of if you decide to come back. I'm not going to make you that offer, Mike asked that I let him deal with that so you aren't getting 2 different stories from us on that.

Once again, we apologize for the inconvenience.

Tracy, you are right. I may have exaggerated alittle and have not wrote all the details. The first day of my original date of tune, was my fault. I did not complain anything about that day. I should really thank you guys for even helping me out.


oh and THE CUSTOMER SERVICE WAS NOT HORRIBLE, it was just a scheduling mishap -my bad tracy

I just was not informed with the information(that my car cannot be tuned today) earlier, which could have prevented my 3 hour wait.


People over at BG are great. I'm was NOT saying anyone from BG are RUDE. Mike, Tracy, Scott and others are very friendly.

I do understand that you guys cannot control every issue that occur while tuning cars. Especially the ignorant people that just came by on friday, was what got me mad. I was just very frustrated that day.

I'm now over it, and all apologies have been accepted

[Tracy]

Tracy, you are right. I may have not wrote all the details. The first day of my original date of tune, was my fault. I did not complain anything about that date. I should really thank you guys for even helping me out.


THE CUSTOMER SERVICE WAS NOT HORRIBLE -my bad tracy

I just was not informed with the information earlier, which could have prevented my 3 hour wait.

People over at BG are great. I'm was NOT saying anyone from BG are RUDE. Mike, Tracy, Scott and others are very friendly.

I do understand that you guys cannot control every issue that occur while tuning cars. Especially the ignorant people that just came by on friday, was what got me mad. I was just very frustrated that day.

All apologies are accepted and I'm over it.

Thanks for your understanding, man. I am really sorry about the scheduling issue and I totally know where you are coming from with your job situation. Hopefully it won't happen again and we have it all straightened out for next time.

I appreciate your maturity and understanding while dealing with this issue! I hope you know that I was by no means belittling your scheduling issue by talking about the "customer service". I just want to be sure we address EVERYTHING that made you upset.

[B18c1Turboed]

DAMm , Tracy you are being to nice!! No wonder IA is so boring now!!

[Tracy]

DAMm , Tracy you are being to nice!! No wonder IA is so boring now!!

LOL. Thanks for noticing. I'm not 23 anymore (somehow being 30 changes everything. It must be hormones). I have several years of experience dealing with this stuff now. I also don't have to sit at the front desk anymore. That makes life and being pleasant so much easier.

Don't get it twisted. I can stir up trouble in a hot second. I just chose the battles now instead of fighting them all