My experience with BG today was...

**Black Mamba** · 10-13-2007, 12:32 AM

EFFING AWESOME. BG is the best place to tune and I recommend alll turbo'ed cars to go to BATLGROUND to get it tuned!. Service is great, so are the people.

TWO Thumbs up BG. appreciate the work.

To BG- sorry for being a biatch about the incident, it wasn't that big of a deal... I apologize.

**BLK JDM** · 10-13-2007, 12:01 PM

I wonder how long your post will be up before it's deleted??

**Whiteboy™** · 10-13-2007, 12:07 PM

not long, but at least i got to read it.

**Vteckidd** · 10-13-2007, 12:08 PM

No hes right, we had alot of problems today.

Again Jacob im sorry, it was circumstances beyond our control, and for your trouble i offered to comp you some dyno time to make it up to you.

Rarely do we have problems on the dyno, and rarely do we have things happen where we have to ask people to reschedule.

Matter of fact, your the first person i have had to turn away in the 4 months i have been here due to the dyno having issues.

We are tuning an STI for another SHOP, and the customer that actually owns the car dropped by unannouced and we had to deal with that for an hour, and thats what ultimately ended in us having to reschedule you. It was something I made the call with, it was my decision. I had to deal with the STI customer and he wanted to talk to scott. The customer was caught in some bad dealings with the shop that brought us the car, and he was pretty irate with the OTHER SHOP so we had to explain alot of things to him.

Again, we apolagize and IM willing to comp you some tuning time to make up for it.

**Maniaç** · 10-13-2007, 12:11 PM

Sucks about what happend man, but LMAO! +1 for telling us!

**Vteckidd** · 10-13-2007, 12:14 PM

and the STI (not that it matters) had LABOR problems that prevented us from tuning the car until 1pm.

He had a leaky BOV tand his car wouldnt hold boost

**Vteckidd** · 10-13-2007, 12:19 PM

NO excuses though, Jacob you have PM

**Tracy** · 10-13-2007, 12:31 PM

Let me apologize, first off.

Secondly, we made a scheduling mistake and that sucks. That is a mistake that shouldn't happen. We do our best to keep everything organized and all of our staff on the same page....sometimes it still happens. We now have 6 people here at the shop, rather than 3, and it's been a hard adjustment for us to make. I think Mike was out sick the day the other gentleman's appointment was made from Alabama. Not an excuse, just an explanation. All of that being said, sometimes cars on the dyno have issues ad they run over their alloted time. That isn't your problem, but it still happens sometimes.

I'm not going to go into a 4 page letter and dissect your post. I'm just going to apologize for the scheduling mishap and offer to take care of you for your trouble. I can't vouch for the customer service since I wasn't here that day. Was anyone here rude to you...or did we just have a scheduling mishap? The reason I ask is I need to address whatever issues you had with the staff. If someone was rude to you, that is a customer service issue rather than a scheduling mishap...so I want to make sure we are getting it ALL nipped in the bud. Did anyone here do something wrong to your car? As far as I know the issues you had on Monday were not due to us working on the car. It had a previous issue and the hour it took for you "car to get on the dyno" was because it wouldn't crank (please correct me if I am wrong. I am just trying to make sure I have all of the facts straight from your side so I can deal with appropriately). If someone here did something wrong to your car, that is obviously also something that needs to be addressed.

I am already dealing with the scheduling issue and rest assured, Mike will make sure you are taken care of if you decide to come back. I'm not going to make you that offer, Mike asked that I let him deal with that so you aren't getting 2 different stories from us on that.

Once again, we apologize for the inconvenience.

**Black Mamba** · 10-13-2007, 02:38 PM

Originally Posted by Tracy

Let me apologize, first off.

Secondly, we made a scheduling mistake and that sucks. That is a mistake that shouldn't happen. We do our best to keep everything organized and all of our staff on the same page....sometimes it still happens. We now have 6 people here at the shop, rather than 3, and it's been a hard adjustment for us to make. I think Mike was out sick the day the other gentleman's appointment was made from Alabama. Not an excuse, just an explanation. All of that being said, sometimes cars on the dyno have issues ad they run over their alloted time. That isn't your problem, but it still happens sometimes.

I'm not going to go into a 4 page letter and dissect your post. I'm just going to apologize for the scheduling mishap and offer to take care of you for your trouble. I can't vouch for the customer service since I wasn't here that day. Was anyone here rude to you...or did we just have a scheduling mishap? The reason I ask is I need to address whatever issues you had with the staff. If someone was rude to you, that is a customer service issue rather than a scheduling mishap...so I want to make sure we are getting it ALL nipped in the bud. Did anyone here do something wrong to your car? As far as I know the issues you had on Monday were not due to us working on the car. It had a previous issue and the hour it took for you "car to get on the dyno" was because it wouldn't crank (please correct me if I am wrong. I am just trying to make sure I have all of the facts straight from your side so I can deal with appropriately). If someone here did something wrong to your car, that is obviously also something that needs to be addressed.

I am already dealing with the scheduling issue and rest assured, Mike will make sure you are taken care of if you decide to come back. I'm not going to make you that offer, Mike asked that I let him deal with that so you aren't getting 2 different stories from us on that.

Once again, we apologize for the inconvenience.

Tracy, you are right. I may have exaggerated alittle and have not wrote all the details. The first day of my original date of tune, was my fault. I did not complain anything about that day. I should really thank you guys for even helping me out.

oh and THE CUSTOMER SERVICE WAS NOT HORRIBLE, it was just a scheduling mishap -my bad tracy

I just was not informed with the information(that my car cannot be tuned today) earlier, which could have prevented my 3 hour wait.

People over at BG are great. I'm was NOT saying anyone from BG are RUDE. Mike, Tracy, Scott and others are very friendly.

I do understand that you guys cannot control every issue that occur while tuning cars. Especially the ignorant people that just came by on friday, was what got me mad. I was just very frustrated that day.

I'm now over it, and all apologies have been accepted

**Vteckidd** · 10-13-2007, 02:41 PM

Again jacob i want to take care of you and make sure you get it taken care of.

PM me back on let me know if we are on for monday.

You have a right to be frustrated, i know how you feel and i want to make it right.

thanks!

**Tracy** · 10-13-2007, 02:43 PM

Originally Posted by AllStock

Tracy, you are right. I may have not wrote all the details. The first day of my original date of tune, was my fault. I did not complain anything about that date. I should really thank you guys for even helping me out.

THE CUSTOMER SERVICE WAS NOT HORRIBLE -my bad tracy

I just was not informed with the information earlier, which could have prevented my 3 hour wait.

People over at BG are great. I'm was NOT saying anyone from BG are RUDE. Mike, Tracy, Scott and others are very friendly.

I do understand that you guys cannot control every issue that occur while tuning cars. Especially the ignorant people that just came by on friday, was what got me mad. I was just very frustrated that day.

All apologies are accepted and I'm over it.

Thanks for your understanding, man. I am really sorry about the scheduling issue and I totally know where you are coming from with your job situation. Hopefully it won't happen again and we have it all straightened out for next time.

I appreciate your maturity and understanding while dealing with this issue! I hope you know that I was by no means belittling your scheduling issue by talking about the "customer service". I just want to be sure we address EVERYTHING that made you upset.

**B18c1Turboed** · 10-13-2007, 03:15 PM

DAMm , Tracy you are being to nice!! No wonder IA is so boring now!!

**Tracy** · 10-13-2007, 04:12 PM

Originally Posted by B18c1Turboed

DAMm , Tracy you are being to nice!! No wonder IA is so boring now!!

LOL. Thanks for noticing. I'm not 23 anymore (somehow being 30 changes everything. It must be hormones). I have several years of experience dealing with this stuff now. I also don't have to sit at the front desk anymore. That makes life and being pleasant so much easier.

Don't get it twisted. I can stir up trouble in a hot second. I just chose the battles now instead of fighting them all

**Black Mamba** · 10-14-2007, 10:51 AM

^oh man I thought u were 22 Tracy!

**Tracy** · 10-14-2007, 01:15 PM

Originally Posted by AllStock

^oh man I thought u were 22 Tracy!

That's an extra $1 off.

**Big Baller** · 10-14-2007, 01:39 PM

Pleaseeeee that ***** is old

**Black Mamba** · 10-14-2007, 02:19 PM

Originally Posted by Big Baller

Pleaseeeee that ***** is old

helllll nahhhh... well thanks for the "1 dorrar" off Tracy.

**Tracy** · 10-14-2007, 02:21 PM

NP. I do what I can

**Black Mamba** · 10-15-2007, 10:19 AM

Mike, u got Pm'ed back.

**AnclyT** · 10-15-2007, 10:43 AM

lol i just now read this!

**Tracy** · 10-15-2007, 11:07 AM

Originally Posted by AllStock

EFFING AWESOME. BG is the best place to tune and I recommend alll turbo'ed cars to go to BATLGROUND to get it tuned!. Service is great, so are the people.

TWO Thumbs up BG. appreciate the work.

To BG- sorry for being a biatch about the incident, it wasn't that big of a deal... I apologize.

Oh stop it, biatch! I'm adding that extra dorrar back on, now...gawd!

**Vuongy_Dong** · 10-15-2007, 11:46 AM

Originally Posted by Big Baller

Pleaseeeee that ***** is old

Baller, have your uncle give me a break on some machine work!

**Black Mamba** · 10-15-2007, 10:27 PM

Once again, Mike, Tracy, and Scotty. I appreciate the tune. Car runs great... I just wished that I'd put a higher spring on the wastegate..... I didn't want to be at 5psi!!!

**Vteckidd** · 10-15-2007, 10:29 PM

haha, enjoy it for a few weeks, then call me an we can turn it up once its too slow for you

**Vteckidd** · 10-15-2007, 10:30 PM

and thanks for giving us the opportunity to make it right. Shows alot of maturity on your part.

We appreciate it

**Tracy** · 10-15-2007, 11:24 PM

Ya dude! Thanks for the business.

**Vuongy_Dong** · 10-15-2007, 11:40 PM

Originally Posted by Tracy

Ya dude! Thanks for the business.

dammit. when will you learn. its bit-ness not business.

**Black Mamba** · 10-16-2007, 07:13 AM

No problem man! I really do appreciate you guys for giving me a chance to come back

and I think she is already too slow for me.... I shall be there to retune VERYYYYYYYYYYYYYYY SOOON.

**Black Mamba** · 10-16-2007, 07:15 AM

Originally Posted by Tracy

Ya dude! Thanks for the business.

Your welcome! oh and thanks for the soulja boy dance!

**Big Baller** · 10-16-2007, 09:18 AM

Originally Posted by Vuongy_Dong

Baller, have your uncle give me a break on some machine work!

He doesn't do breaks....He does quality work, I know that sounds like a cocky statement but its the truth.

**Vteckidd** · 10-16-2007, 09:31 AM

Asians always trying to get a discount

**Black Mamba** · 10-16-2007, 10:12 AM

Originally Posted by Big Baller

He doesn't do breaks....He does quality work, I know that sounds like a cocky statement but its the truth.

lirl. I think u mis read his post. he said give him a break on some MACHINE WORK

Thread: My experience with BG today was...

Thread Tools

Display

My experience with BG today was...

Posting Permissions

About us

Announcement