Let me apologize, first off.
Secondly, we made a scheduling mistake and that sucks. That is a mistake that shouldn't happen. We do our best to keep everything organized and all of our staff on the same page....sometimes it still happens. We now have 6 people here at the shop, rather than 3, and it's been a hard adjustment for us to make. I think Mike was out sick the day the other gentleman's appointment was made from Alabama. Not an excuse, just an explanation. All of that being said, sometimes cars on the dyno have issues ad they run over their alloted time. That isn't your problem, but it still happens sometimes.
I'm not going to go into a 4 page letter and dissect your post. I'm just going to apologize for the scheduling mishap and offer to take care of you for your trouble. I can't vouch for the customer service since I wasn't here that day. Was anyone here rude to you...or did we just have a scheduling mishap? The reason I ask is I need to address whatever issues you had with the staff. If someone was rude to you, that is a customer service issue rather than a scheduling mishap...so I want to make sure we are getting it ALL nipped in the bud. Did anyone here do something wrong to your car? As far as I know the issues you had on Monday were not due to us working on the car. It had a previous issue and the hour it took for you "car to get on the dyno" was because it wouldn't crank (please correct me if I am wrong. I am just trying to make sure I have all of the facts straight from your side so I can deal with appropriately). If someone here did something wrong to your car, that is obviously also something that needs to be addressed.
I am already dealing with the scheduling issue and rest assured, Mike will make sure you are taken care of if you decide to come back. I'm not going to make you that offer, Mike asked that I let him deal with that so you aren't getting 2 different stories from us on that.
Once again, we apologize for the inconvenience.
