We went through a billing system change about a month and a half ago and we've had a COUPLE of customers come in with that problem, only a handful. It added an early termination fee by mistake. Just call and they'll get it taken care of.
Also, people always come in saying they're phone bill is $xxx amount. What happens a lot of the time is they pay the bill maybe a few days late, which isn't a big deal at all. What ends up happening is when the next bill populates, it shows the old bill as a past due balance, plus the new amount, which results in your "new" bill appearing to be high. Come into the store and i'd be glad to check. You're only the 2nd customer i've known to have that termination fee added onto there
What are you talking about?
Originally Posted by gtikid
We went through a billing system change about a month and a half ago and we've had a COUPLE of customers come in with that problem, only a handful. It added an early termination fee by mistake. Just call and they'll get it taken care of.
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