Quote Originally Posted by Staggered6
I witnessed this. I just stood there in disbelief.

umairejaz, which best buy was it? I had the manager of a best buy refuse to give me the "free installation" that they promised when pushing the sale. I said "I have my receipt right here with the date. You can check to verify that you promised free installation on all your head units during that time." It was like 4-5 weeks later. He said "Nope, I'm not going to do that". After arguing for 10 minutes or so I said, in a normal tone, "well, that's bull****" There were no customers around. He then kicks me out of the store. I go around back to get my car and grab my stock head unit, which they managed to break in the mean time. He comes running out the back saying GTFO the property or I'm calling the cops. At that point I went off on him and told him **** you, call the cops. I just left because it wasn't worth the trouble, but I just couldn't believe how crummy the service was and how irrational the manager was. Best Buy ftl. I will buy from best buy in the same way i will buy from a random person on the street.
not to disagree with you or anything man, and i appologize for the managers actions, even if it wasnt at my store. but when was this that you were promise the free install? depending on when it was, he could have said no cuz we stopped offering free install a while back. its a dumb move on the companies part, but thats probably why he said no. I do hate when i hear how these managers act towards people, i really havent seen any managers act irrational or anything of that nature at my store unless forced to do so by the customer. most of the managers usually stay calm and only MAYBE get irrational if the customer goes to that first.