Customer service is very important. Import shops (what I've learned in my life) are the worst at that main rule. Cause they mainly deal with young adults and dont really care. If you have a business the customer ALWAYS comes 1st no matter what. A customer should be able to take his or her car(s) any where he or she desires.

I dont think he attend this thread to look like a bashing post. I think he learned not to post any sort of info. like this in the future...