so if they were busy on someone elses car which they probably were, flip the shoes.

if your car was on a lift getting worked on and you were coming in to pick it up in a few hours and it wasn't done. arash tells you someone needed a leak check out and it put them behind on your car and thats why it wasn't done by the pick up time. what would you think?

would you think that WOW that was nice of them to put my car on the backburner so they could diagnose a walk-in?

or would you think SHIT...my car isn't done when you said and i've paid for parts and labor. so this is how you treat paying customers?

this thread sucks. business's in demand work on schedules and appointments.