LOL @ Joe Wappman of Daytona Antique Auto Racing Association

[Julio]

This 70yr old jack@ss bought a pair of AutoPro shoes from Racer Wholesale back in 2001. AutoPro was our in-house brand that was discontinued back in ohhhh...2004? So this senile retard calls with a complaint that one shoe is smaller than the other. Apparently he never wore the shoes until now.

Dude, it's been 6 years. Tough sh*t.

He keeps trying to place the blame on us for sending him a defective product. Sure, but the product was defective back in 2001, and we would have exchanged it then, but now? Um...no. He says he'll badmouth our name all over his website about his "Terrible buying experience". Check our their modern-design website at http://www.daararacing.com/.

Poor Danny was stuck talking to this idiot for about half an hour. I was on the phone with him maybe five minutes.

"Hi this is Nathan, the manager. What? Wow, that's old. No...no I can't return those shoes. No, there is no more manufacturer for those shoes. They no longer exist. Sorry, but after 5 years and 364 days it's your problem. Bye."

If you guys really talked to him.. it doesnt matter how long ago it was... thats terrible service..

I mean, how much were the shoes anyways?

[Ran]

If you guys really talked to him.. it doesnt matter how long ago it was... thats terrible service..

I mean, how much were the shoes anyways?

Shoes were like $60.

Bad service? What was I supposed to do? Return the shoes to a non-existant manufacturer for evalutation and exchange? I don't think so. This guy was an idiot from the beginning. Had he contacted the company about the defect back after he bought them, then there wouldn't have been a problem. Hell, we would have even covered all the shipping charges. This dude waited not 1, not 2, but 6 years to contact us about a defect. Sorry, but customer ignorance isn't something that we're going to flex that much for.

[Julio]

Shoes were like $60.

Bad service? What was I supposed to do? Return the shoes to a non-existant manufacturer for evalutation and exchange? I don't think so. This guy was an idiot from the beginning. Had he contacted the company about the defect back after he bought them, then there wouldn't have been a problem. Hell, we would have even covered all the shipping charges. This dude waited not 1, not 2, but 6 years to contact us about a defect. Sorry, but customer ignorance isn't something that we're going to flex that much for.

Yes, bad service..... The way you guys talked to him...

The point is... you guys talked to him like shit all over 60 bucks. Bottom line.. who cares if it was 6 years.. for 60 bucks.. I wouldve give him his money back.

He can tell a couple of his friends and so on and you guys loose potential business ALL OVER 60 bucks...... BAD REP travels faster then GOOD REP...always remember that.. especially when It comes to customer service.
If it was more then 60.. then I would understand.. But come on.. 60 bucks..

[Ran]

Yes, bad service..... The way you guys talked to him...

The point is... you guys talked to him like shit all over 60 bucks. Bottom line.. who cares if it was 6 years.. for 60 bucks..

Oh, lol. Nah man, we were as respectful as possible when on the line with him. We're always nice to our customers, whether they're ignorant or not. Also, it doesn't matter if it's $60 or $600. Policy is policy. Sure, we flex it to keep most customers happy, but this guy was a jack@ss from step one.

[Julio]

Oh, lol. Nah man, we were as respectful as possible when on the line with him. We're always nice to our customers, whether they're ignorant or not. Also, it doesn't matter if it's $60 or $600. Policy is policy. Sure, we flex it to keep most customers happy, but this guy was a jack@ss from step one.

Thats not respectful...
"Hi this is Nathan, the manager. What? Wow, that's old. No...no I can't return those shoes. No, there is no more manufacturer for those shoes. They no longer exist. Sorry, but after 5 years and 364 days it's your problem. Bye."



But seriously.. I wouldnt make a big deal of it.. have him send the shoes back.. is only 60 buckosss... Now, hes going to tell his few redneck friends and word will spread and "potentially" loose more then 60..

But hey.. Oh well.. fuck him and his diffrent size shoes anyways

[Big Baller]

Oh, lol. Nah man, we were as respectful as possible when on the line with him. We're always nice to our customers, whether they're ignorant or not. Also, it doesn't matter if it's $60 or $600. Policy is policy. Sure, we flex it to keep most customers happy, but this guy was a jack@ss from step one.

Policy is never policy, that's the biggest load of horse shit ever. I got a load of B.S. like that from summit one time, then I had them pull up my account, I spent almost 30K with them last year on parts for the mustang. All that bullshit over a 50 dollar part. They returned it, I also got a letter in the mail apologizing for the inconvience and a gift certificate.

So policy is never policy...you have no idea how much that old guy has spent or was about to spend.

[Ran]

So policy is never policy...you have no idea how much that old guy has spent or was about to spend.

That old guy had spent a total of $60 with us 6 years ago. He won't be spending anymore with us because we've banned him from future purchases.

[Big Baller]

That old guy had spent a total of $60 with us 6 years ago. He won't be spending anymore with us because we've banned him from future purchases.

You banned him from buying from you, that may be the dumbest thing I have ever heard. If I owned that company I would fire you for posting this shit.

[Sport1.3]

If you guys really talked to him.. it doesnt matter how long ago it was... thats terrible service..

I mean, how much were the shoes anyways?

Actually, it does matter how long ago it was. No company in their right mind, and in this nation would have accepted an exchange under those circumstances. There is standard policy for most companies of 30 days on all return/exchanges, and there after a restocking fee is given under a still reasonable exchange. We usually accept return/exchanges up to 45 days! We also don’t perform exchanges on used equipment, unless the equipment is deemed by the manufacturer themselves to be flawed...This manufacturer DOESNT EXIST ANY LONGER!! Also the fact remains He did use the shoes, and on more then one occasion (admittedly)...there is now way for us to tell how long he actually used the shoes, and having them for 6 YEARS suggests he had plenty of time to at least try them on. Customer Negligence isn’t our responsibility. The fact is, he was looking for a freebie...a hand out. That my friend would have been bad business. If you do it for one customer...you would then have to do it for all of them. If he was a customer that bought from us on a repeat basis, there would have been a possibility that we would have taken a loss to keep his business.....But him buying from us once, 6 years ago and only ever buying a single $60 pair of shoes ....no. You cant go buy a car, then 6 years later return it for a full refund when you find out the seats hurt your back . Also, so you know I was never once rude to the man, who on the other hand was a complete jerk. I did everything within my power here to help him out....I even extended him a discount on a new pair, at which he was disgusted.

[Big Baller]

Customer Negligence isn’t our responsibility.

Ran said they were you're house brand shoes, as far as I'm concerned you are the manufacturer, the fact that they were boxed wrong sure as hell isn't his fault. Don't push the blame off on him.

I'm not saying the man deserves another set of free shoes, its been 5 years. However if you wanted to keep him as a customer a partial credit for those shoes towards a new pair of shoes would have gone a long way.

BOTTOM LINE

You guys handled the situation poorly.

As a consumer the most powerful thing you can do is not spend you're money with a company. There is direct effect there. I'm sure he won't be spending his money with you anymore and by putting this up on a public forum I'm sure there are more people that will think twice before they place there order.

[Ran]

However if you wanted to keep him as a customer a partial credit for those shoes towards a new pair of shoes would have gone a long way.

We did offer him a discount towards new shoes and he threw it back in our face. To be quite honest, after talking with this guy, I could care less if he came back.