Quote Originally Posted by Julio
If you guys really talked to him.. it doesnt matter how long ago it was... thats terrible service..

I mean, how much were the shoes anyways?

Actually, it does matter how long ago it was. No company in their right mind, and in this nation would have accepted an exchange under those circumstances. There is standard policy for most companies of 30 days on all return/exchanges, and there after a restocking fee is given under a still reasonable exchange. We usually accept return/exchanges up to 45 days! We also don’t perform exchanges on used equipment, unless the equipment is deemed by the manufacturer themselves to be flawed...This manufacturer DOESNT EXIST ANY LONGER!! Also the fact remains He did use the shoes, and on more then one occasion (admittedly)...there is now way for us to tell how long he actually used the shoes, and having them for 6 YEARS suggests he had plenty of time to at least try them on. Customer Negligence isn’t our responsibility. The fact is, he was looking for a freebie...a hand out. That my friend would have been bad business. If you do it for one customer...you would then have to do it for all of them. If he was a customer that bought from us on a repeat basis, there would have been a possibility that we would have taken a loss to keep his business.....But him buying from us once, 6 years ago and only ever buying a single $60 pair of shoes ....no. You cant go buy a car, then 6 years later return it for a full refund when you find out the seats hurt your back . Also, so you know I was never once rude to the man, who on the other hand was a complete jerk. I did everything within my power here to help him out....I even extended him a discount on a new pair, at which he was disgusted.