LOL @ Joe Wappman of Daytona Antique Auto Racing Association

[Ran]

This 70yr old jack@ss bought a pair of AutoPro shoes from Racer Wholesale back in 2001. AutoPro was our in-house brand that was discontinued back in ohhhh...2004? So this senile retard calls with a complaint that one shoe is smaller than the other. Apparently he never wore the shoes until now.

Dude, it's been 6 years. Tough sh*t.

He keeps trying to place the blame on us for sending him a defective product. Sure, but the product was defective back in 2001, and we would have exchanged it then, but now? Um...no. He says he'll badmouth our name all over his website about his "Terrible buying experience". Check our their modern-design website at http://www.daararacing.com/.

Poor Danny was stuck talking to this idiot for about half an hour. I was on the phone with him maybe five minutes.

"Hi this is Nathan, the manager. What? Wow, that's old. No...no I can't return those shoes. No, there is no more manufacturer for those shoes. They no longer exist. Sorry, but after 5 years and 364 days it's your problem. Bye."

[Echonova]

5 years??? Most cars don't come with a warranty that good.

[Sport1.3]

Fuck that guy...he was like 70...how the fuck does he still have a license to drive let alone race

[Ran]

Fuck that guy...he was like 70...how the fuck does he still have a license to drive let alone race

You're going to make Brett feel sad.

[Leadfoot_mf]

paul newman is 82 years old and faster than u danny.

[Julio]

This 70yr old jack@ss bought a pair of AutoPro shoes from Racer Wholesale back in 2001. AutoPro was our in-house brand that was discontinued back in ohhhh...2004? So this senile retard calls with a complaint that one shoe is smaller than the other. Apparently he never wore the shoes until now.

Dude, it's been 6 years. Tough sh*t.

He keeps trying to place the blame on us for sending him a defective product. Sure, but the product was defective back in 2001, and we would have exchanged it then, but now? Um...no. He says he'll badmouth our name all over his website about his "Terrible buying experience". Check our their modern-design website at http://www.daararacing.com/.

Poor Danny was stuck talking to this idiot for about half an hour. I was on the phone with him maybe five minutes.

"Hi this is Nathan, the manager. What? Wow, that's old. No...no I can't return those shoes. No, there is no more manufacturer for those shoes. They no longer exist. Sorry, but after 5 years and 364 days it's your problem. Bye."

If you guys really talked to him.. it doesnt matter how long ago it was... thats terrible service..

I mean, how much were the shoes anyways?

[Ran]

If you guys really talked to him.. it doesnt matter how long ago it was... thats terrible service..

I mean, how much were the shoes anyways?

Shoes were like $60.

Bad service? What was I supposed to do? Return the shoes to a non-existant manufacturer for evalutation and exchange? I don't think so. This guy was an idiot from the beginning. Had he contacted the company about the defect back after he bought them, then there wouldn't have been a problem. Hell, we would have even covered all the shipping charges. This dude waited not 1, not 2, but 6 years to contact us about a defect. Sorry, but customer ignorance isn't something that we're going to flex that much for.

[Julio]

Shoes were like $60.

Bad service? What was I supposed to do? Return the shoes to a non-existant manufacturer for evalutation and exchange? I don't think so. This guy was an idiot from the beginning. Had he contacted the company about the defect back after he bought them, then there wouldn't have been a problem. Hell, we would have even covered all the shipping charges. This dude waited not 1, not 2, but 6 years to contact us about a defect. Sorry, but customer ignorance isn't something that we're going to flex that much for.

Yes, bad service..... The way you guys talked to him...

The point is... you guys talked to him like shit all over 60 bucks. Bottom line.. who cares if it was 6 years.. for 60 bucks.. I wouldve give him his money back.

He can tell a couple of his friends and so on and you guys loose potential business ALL OVER 60 bucks...... BAD REP travels faster then GOOD REP...always remember that.. especially when It comes to customer service.
If it was more then 60.. then I would understand.. But come on.. 60 bucks..

[Ran]

Yes, bad service..... The way you guys talked to him...

The point is... you guys talked to him like shit all over 60 bucks. Bottom line.. who cares if it was 6 years.. for 60 bucks..

Oh, lol. Nah man, we were as respectful as possible when on the line with him. We're always nice to our customers, whether they're ignorant or not. Also, it doesn't matter if it's $60 or $600. Policy is policy. Sure, we flex it to keep most customers happy, but this guy was a jack@ss from step one.

[Julio]

Oh, lol. Nah man, we were as respectful as possible when on the line with him. We're always nice to our customers, whether they're ignorant or not. Also, it doesn't matter if it's $60 or $600. Policy is policy. Sure, we flex it to keep most customers happy, but this guy was a jack@ss from step one.

Thats not respectful...
"Hi this is Nathan, the manager. What? Wow, that's old. No...no I can't return those shoes. No, there is no more manufacturer for those shoes. They no longer exist. Sorry, but after 5 years and 364 days it's your problem. Bye."



But seriously.. I wouldnt make a big deal of it.. have him send the shoes back.. is only 60 buckosss... Now, hes going to tell his few redneck friends and word will spread and "potentially" loose more then 60..

But hey.. Oh well.. fuck him and his diffrent size shoes anyways

[Leadfoot_mf]

what does he care he is moving to japan

[Sport1.3]

If you guys really talked to him.. it doesnt matter how long ago it was... thats terrible service..

I mean, how much were the shoes anyways?

Actually, it does matter how long ago it was. No company in their right mind, and in this nation would have accepted an exchange under those circumstances. There is standard policy for most companies of 30 days on all return/exchanges, and there after a restocking fee is given under a still reasonable exchange. We usually accept return/exchanges up to 45 days! We also don’t perform exchanges on used equipment, unless the equipment is deemed by the manufacturer themselves to be flawed...This manufacturer DOESNT EXIST ANY LONGER!! Also the fact remains He did use the shoes, and on more then one occasion (admittedly)...there is now way for us to tell how long he actually used the shoes, and having them for 6 YEARS suggests he had plenty of time to at least try them on. Customer Negligence isn’t our responsibility. The fact is, he was looking for a freebie...a hand out. That my friend would have been bad business. If you do it for one customer...you would then have to do it for all of them. If he was a customer that bought from us on a repeat basis, there would have been a possibility that we would have taken a loss to keep his business.....But him buying from us once, 6 years ago and only ever buying a single $60 pair of shoes ....no. You cant go buy a car, then 6 years later return it for a full refund when you find out the seats hurt your back . Also, so you know I was never once rude to the man, who on the other hand was a complete jerk. I did everything within my power here to help him out....I even extended him a discount on a new pair, at which he was disgusted.

[Big Baller]

Oh, lol. Nah man, we were as respectful as possible when on the line with him. We're always nice to our customers, whether they're ignorant or not. Also, it doesn't matter if it's $60 or $600. Policy is policy. Sure, we flex it to keep most customers happy, but this guy was a jack@ss from step one.

Policy is never policy, that's the biggest load of horse shit ever. I got a load of B.S. like that from summit one time, then I had them pull up my account, I spent almost 30K with them last year on parts for the mustang. All that bullshit over a 50 dollar part. They returned it, I also got a letter in the mail apologizing for the inconvience and a gift certificate.

So policy is never policy...you have no idea how much that old guy has spent or was about to spend.

[Ran]

So policy is never policy...you have no idea how much that old guy has spent or was about to spend.

That old guy had spent a total of $60 with us 6 years ago. He won't be spending anymore with us because we've banned him from future purchases.

[Big Baller]

Customer Negligence isn’t our responsibility.

Ran said they were you're house brand shoes, as far as I'm concerned you are the manufacturer, the fact that they were boxed wrong sure as hell isn't his fault. Don't push the blame off on him.

I'm not saying the man deserves another set of free shoes, its been 5 years. However if you wanted to keep him as a customer a partial credit for those shoes towards a new pair of shoes would have gone a long way.

BOTTOM LINE

You guys handled the situation poorly.

As a consumer the most powerful thing you can do is not spend you're money with a company. There is direct effect there. I'm sure he won't be spending his money with you anymore and by putting this up on a public forum I'm sure there are more people that will think twice before they place there order.

[Big Baller]

That old guy had spent a total of $60 with us 6 years ago. He won't be spending anymore with us because we've banned him from future purchases.

You banned him from buying from you, that may be the dumbest thing I have ever heard. If I owned that company I would fire you for posting this shit.

[Ran]

However if you wanted to keep him as a customer a partial credit for those shoes towards a new pair of shoes would have gone a long way.

We did offer him a discount towards new shoes and he threw it back in our face. To be quite honest, after talking with this guy, I could care less if he came back.

[Leadfoot_mf]

fo sho

[Ran]

You banned him from buying from you, that may be the dumbest thing I have ever heard. If I owned that company I would fire you for posting this shit.

Well, our owner is pretty much "Anti-Jack@ss" as well. We have like four people on a banned list.

[Big Baller]

Well, our owner is pretty much "Anti-Jack@ss" as well. We have like four people on a banned list.

Its funny how you didn't mention that before. Its amazing how poorly a business can be ran and still survive.

[Ran]

Its funny how you didn't mention that before. Its amazing how poorly a business can be ran and still survive.

And survive quite well at that.

[Big Baller]

Not that it matters to you obviously because its not youre company but do you realize that if a customer has a great experince with youre company they usally tell one to two people. If they have a bad experince they tell somewhere between 12 and 18 people.

I don't really care if the guy was an idiot or not, I agree with Julio it was handled poorly.

[RandomGuy]

lol wtf why is everyone sympathizing for the guy....


He had 30 days to check out if what he bought was up to his standards, were good, were right, thats a lot of time and he could've done so... He cant get the shoes and on the 31st day step in some doo doo and then be like nah i dont want them.

Sure it was the fault of the manufacturer or company for giving him the wrong sizes... but he is at fault for not knowing

1) when initially buying the shoes, he could have checked.
2)he could have checked when he got home
3) He could have checked anywhere between day 1 and day 29

he failed to do that, hence NO RETURNS/EXCHANGES after 30 days.

[Ran]

lol wtf why is everyone sympathizing for the guy....


He had 30 days to check out if what he bought was up to his standards, were good, were right, thats a lot of time and he could've done so... He cant get the shoes and on the 31st day step in some doo doo and then be like nah i dont want them.

Sure it was the fault of the manufacturer or company for giving him the wrong sizes... but he is at fault for not knowing

1) when initially buying the shoes, he could have checked.
2)he could have checked when he got home
3) He could have checked anywhere between day 1 and day 29

he failed to do that, hence NO RETURNS/EXCHANGES after 30 days.

Hell, he could have checked within 6 months and we still probably would have exchanged them. Hang on, let me call APC to return some nozzle lights.

[Big Baller]

lol wtf why is everyone sympathizing for the guy....


He had 30 days to check out if what he bought was up to his standards, were good, were right, thats a lot of time and he could've done so... He cant get the shoes and on the 31st day step in some doo doo and then be like nah i dont want them.

Sure it was the fault of the manufacturer or company for giving him the wrong sizes... but he is at fault for not knowing

1) when initially buying the shoes, he could have checked.
2)he could have checked when he got home
3) He could have checked anywhere between day 1 and day 29

he failed to do that, hence NO RETURNS/EXCHANGES after 30 days.

Its not about the guy being right or wrong, its about how you treat customers, even the ones you don't like.

[Ran]

Its not about the guy being right or wrong, its about how you treat customers, even the ones you don't like.

We tried to be nice to him, we really did. We offered him a discount on a new pair, which he promptly threw back in our face. We're not going to just throw him free stuff to make him feel better about being ignorant.

[RandomGuy]

Its not about the guy being right or wrong, its about how you treat customers, even the ones you don't like.

lol dude

say you go to best buy and buy a computer, top of the line: pentium 2 350mhz 128mb RAM 3.5 floppy AND double speed CD-ROM.... fast forward to 2007, you finally open the box and put it together, you notice that the monitor and keyboard aren't the same color as the CPU.... you go back into best buy (which a very high customer service rating)

Do you think theres any way in hell they'll do ANYTHING for you (let alone store credit) after 30 days... specially on a discontinued item?

(i used to work at best buy, by the way)

[Sport1.3]

I don't really care if the guy was an idiot or not, I agree with Julio it was handled poorly.

How was this handled poorly?...We even offered him a discount on a new pair...the fact is, 6 years is 6 years and 6 years isn’t 30 days....you could not give me a single example of a company doing this for a customer. Sure Summits returned you a $50 part, but in what time frame?...I’m sure as shit you didn’t wait 6 years and you also yourself said you paid $30k+ with them....he has spent a total of $60 total and not made another purchase for 5 years....I’m sorry but you don’t build a successful business by being walked all over by ridiculous customers..good luck in the business world

[Sport1.3]

Its not about the guy being right or wrong, its about how you treat customers, even the ones you don't like.

I was completely respectful with the customer the entire time I was on the phone with him...I never once insulted him or treated him differently then any other customer. The only reason he left our conversation upset was the fact he couldn’t have it his exact way....and that being a freebie

[Big Baller]

I'm going to break this down for you

How was this handled poorly?.

First by posting it on the Internet, there is no reason to embarrass this guy, even if he is an idiot, its a private matter that you have now made public.

..We even offered him a discount on a new pair...

You should have said that to begin with, but you didn't and honestly now I don't believe you

the fact is, 6 years is 6 years and 6 years isn’t 30 days....

I never said that the guy deserved anything.

you could not give me a single example of a company doing this for a customer.

No but a good company would have made them happy.

Sure Summits returned you a $50 part, but in what time frame?...

Doesn't matter its was past their return period and they made an exception because they wanted to keep me as a customer

I’m sure as shit you didn’t wait 6 years and you also yourself said you paid $30k+ with them....he has spent a total of $60 total and not made another purchase for 5 years....

You have no idea when he is planning on spending more money.

I’m sorry but you don’t build a successful business by being walked all over by ridiculous customers..good luck in the business world

I've already made it in the business world but thanks.

[Big Baller]

I was completely respectful with the customer the entire time I was on the phone with him...I never once insulted him or treated him differently then any other customer. The only reason he left our conversation upset was the fact he couldn’t have it his exact way....and that being a freebie

You are correct I should not have grouped you in with youre manager buddy, what he did was wrong.

[Ran]

You are correct I should not have grouped you in with youre manager buddy, what he did was wrong.

Yeah. Not giving away free stuff to stupid people is wrong.

[Big Baller]

Not keeping his business is wrong.

Posting a personal matter with a customer is wrong.

Talking about problem customers on the internet is wrong.

There is a lot wrong.

[Ran]

See the "Buyer/Seller Feedback" section for a lot more examples of wrong. Later

[DaX]

Check our their modern-design website at http://www.daararacing.com/.

MY EYES!

[Sport1.3]

I'm going to break this down for you



First by posting it on the Internet, there is no reason to embarrass this guy, even if he is an idiot, its a private matter that you have now made public.

I didn’t post this first of all, but I do agree Nathan should not have posted this...it wasn’t meant to embarrass him personally by any means, but does come off in bad taste...this post in a forum however does not represent said transaction at all

You should have said that to begin with, but you didn't and honestly now I don't believe you

In my first personal response I did, whether or not u believe me is irrelevant

I never said that the guy deserved anything.

Back pedal much?

No but a good company would have made them happy.

We went well beyond our normal means to try and make him happy...the fact is we couldn’t extend him what HE WANTED....period

Doesn't matter its was past their return period and they made an exception because they wanted to keep me as a customer

I've made exceptions before, that went well beyond our return policy to help Valued customers before....6 years is an absurd amount of time to even be considered

You have no idea when he is planning on spending more money.

Well if its anything like the past 5 years...I’m sure it will really be in our interest

I've already made it in the business world but thanks.

Well I only wish you continued luck

[Big Baller]

I never back pedaled, he doesn't deserve shit, this has more to do with shitty customer service than it does the actual situation.

[Sport1.3]

I never back pedaled, he doesn't deserve shit, this has more to do with shitty customer service than it does the actual situation.

Telling me we could have taken the loss to keep him as a supposed valued customer, and then going back and telling me he didnt diserve shit later.....yeah thats not back pedaling


What would you have done then to better our supposed "shitty customer service"? lol. GTFO outta here you would have done the same thing and you know it....you yourself said you wouldnt give him shit....SO WTF is your arguement??

[Big Baller]

Telling me we could have taken the loss to keep him as a supposed valued customer, and then going back and telling me he didnt diserve shit later.....yeah thats not back pedaling


What would you have done then to better our supposed "shitty customer service"? lol. GTFO outta here you would have done the same thing and you know it....you yourself said you wouldnt give him shit....SO WTF is your arguement??

I wouldn't have given him shit, but I sure as hell would have made him happy, I would have offered him a 60 dollar credit on an order or 100 dollars or more, whatever it took. Maybe there was nothing you could do to make him happy. The bottom line is the way Ran handled it was horrible. Posting it on the internet was wrong. You might have done the best you could, I don't know youre situation or youre company policys. But the way that Ran handled it was unacceptable.

[Ran]

I wouldn't have given him shit, but I sure as hell would have made him happy, I would have offered him a 60 dollar credit on an order or 100 dollars or more, whatever it took. Maybe there was nothing you could do to make him happy. The bottom line is the way Ran handled it was horrible. Posting it on the internet was wrong. You might have done the best you could, I don't know youre situation or youre company policys. But the way that Ran handled it was unacceptable.

The way I handled it and the way I posted it are two seperate entities. I dealt with this guy with the upmost courtesy and I did offer him a discount on a replacement pair after listening to Danny deal with him for half an hour. He didn't want it and then proceeded to cuss me out after I tried being nice to him. Also, offer him a $60 credit? That would be the same as giving him the stuff for free.