I'm not waiting for a manager to call because I'm going to tell them to come pick up every fucking piece of furniture and give me a refund because I'm tired of dealing with this fucking bullshit.
Don't back down this time, man. Get them to get their shit and leave. You really should go the Ikea route. I've bought quite a bit of stuff from them and have always been happy with the product and the prices. Later, QD.