Originally Posted by
Seymour222
Okay. This WAS resolved via an adult conversation. You are correct by making that statement. However, a question that arises when I hear that statement, that question is: Would it have been possible for a conversation to take place without expressing the opinion over the internet? I do not believe so. When the customer was asked to sign an agreement saying that all of the parts are the property of Mahdavi, including the original parts attached to the car in the first place, and made to agree, from Arash "never to contact or step foot on these premises again". How would this be possible? Perhaps a majority of this was caused because of a lack of communication from Arash to Sam, and we would all hope this would be the case, which I believe, myself, would be the reason. Mr. Mahdavi was very helpful and apologetic, which is appreciated and respected. Mr. Sam expressed his anger towards his brother and the situations that he had to deal with because of the previous actions. In my personal opinion, I do not believe this situation would have made to the stages of resolution that it is in now. I believe this for one reason, Mr. Sam Mahdavi stated that all of his calls are screened, and for a good reason. Sam is constantly handling the garage and needs his attention to be focused on just that, the garage. It makes sense. If he is the only one who is truly capable of resolving this issue, how would it be possible for Mr. Knighten to contact Mr. Sam Mahdavi without calling or visiting the premises. However this is currently off point. I cordially disagree Jamie, but I believe the internet action played a major role in the resolution of this matter.The end result is: Mahdavi contacted Sam Knighten in order to resolve the issue, reguardless of the reasoning behind it. This IS what a reputable shop would do, and I commend that. Thank you Mr. Sam Mahdavi for taking the time to analyze the issues at hand.
