Quote Originally Posted by BanginJimmy View Post
Good customer service has nothing to do with sending you something for free. Good customer service is not having to wait on hold for 10 minutes to talk to someone. When you do talk to someone about a technical issue, you talk to someone that knows what they are talking about. Most importantly, good customer service is getting something done that they say they are going to do, when they say it is going to be done.
very true. I was just in the other thread about cust. service and the phrase was on my mind. anywho. OP had a lucky moment, and good for him.