+1 to the OP. I recently had a delay dealing with a local shop. I wasn't looking for some killer deal or lowest price on the part I was looking for. I was looking to spend money and time on a local business. I could have gotten a good deal from a website and called it a day, but I wanted to give this shop a chance to impress me so I could pass on the expierence to others. Unfortunately I was let down and ultimately contacted an out-of-state shop and had my request filled in about a week....and spent another $80, of which I had no problem paying because I was well taken care of from the get-go.