What is up with the customer service at various shops? I contacted 3 different shops and only one even picked up the phone or returned my call. I'm not asking for anything special, but if you have a voicemail and ask customers to leave a message how about calling them back? If someone stops by your place during business hours have someone up front to greet them or at least a bell or something so you know when someone arrives. I'm not going to say any names because the two shops that didn't get back to me have done good work in the past for me and when you meet them in person they are cool people. The thing is if I were a new customer I would not know that and simply take the lack of communication as a smack in the face. I ended up going with another shop I've never used before mainly because each time I called someone picked up the phone or returned my call when I left a message. In addition their rates are a little more, but I live a pretty busy life as well and can't wait around for people to get back to me whenever they decide to or be on the phone calling every hour in hopes of someone actually picking up the phone.