I have to give credit where credit is due so here is the response I got today. Mike is the owner and a very nice guy. Hopefully this will be resolved now that he is involved but we will see.

I apologize for not responding earlier I have been in athens most of the past week

can you supply me with a name and date and when you may have called and who you may have spoken to

you can reply to me directly at [email protected] or call me personally at the lodge

I will investigate it asap

this is not our procedures

thanks mike