Wrong as could be. The job of the executive branch is to uphold the laws as they are written by Congress.
Sort of like the IRS being required to keep records of communications. Records that seem to be getting lost at an alarming rate.
This isnt a swipe on Obama either. Its true of govt at every level and every political persuasion. They just arent competent enough or incentivized enough to do these thing correctly.
Mike, to your issue, you are caught in a classic case of a company that doesnt speak to itself. The CSRs you spoke to basicly have canned responses to questions and have no clue on the specifics from state to state. Unfortunately, without that fax confirmation, you have no real recourse other than the one you already laid out.
Too late to do you any good, but for important faxes like this, I use one of the email faxes. This way I have a permanent copy of the receipt.