Quote Originally Posted by Z U L8R
Since i started at Lethal full time (a year ago) i've yet to see a car we've charged over 1000 just in tuning/dyno time, let alone an unhappy customer we've been unwilling to work with.
Customer service huh?

So when Derek tells a customer (my friend) that their car is ready to be picked up, (and knows the customer lives OVER and hour away) then the car runs into an issue and isn't able to be picked up, he's no where to be found. He knew that the car had issues and wasn't going to be able to be picked up and didn't even call my buddy to tell him not to waste 3 hours of his time coming up there. (2 hours driving, 1 hour waiting for Derek to get back with his Starbucks.)

Then they run into issues with his car not holding boost on the dyno because they half assed a wiring job on an electronic boost controller (which made his boost controller worthless half the time). Then when the ebc did work he looked at the settings and they didn't even have the spring rate set so that the ebc could control the wastegate. And the car wouldn't even CRANK without tons and tons of throttle. When he asked Derek about it, Derek said "Well there didn't seem to be alot of settings for cranking the car, You know what I mean?" which means they didn't even look because the program clearly shows Cranking/Warmup tab at the top 2 columns over from the File tab.

Then when asked about the quirks of the tune, Derek simply said "Well it wasn't doing that on the dyno so I don't see why it'd do that on the streets. You know what I mean?" RIIIGHT, they even tried to work out the drive-ability on the car and still didn't work everything out and completely ignored the fact that it wouldn't crank.

If one of you that work at lethal want to try and make it right you can private message me and I'll shoot you his number.