i think you have to have an appointment because i took my car back up there several times to get some touch ups and they tell me to come back on another day which pisses me off because that waste so much of my gas. specially having a turbo. Make sure you tell them what you want to keep if your adding a body kit because they throw everything away. All my screws for the underpanel isgone. and make sure you tell them to unplug the battery if they are going to keep the doors open or your battery will die like they did to mine and would not pay for. I know it wasnt that old but i didnt have my reciept to prove it to them. Just some pointers to watch out for from past experience.