Quote Originally Posted by Brett
What I find to be so interesting, which anyone on IA who has used them would attest to, is they stand behind anything they do, and have corrected any issues for a customer with no questions asked, free of charge. When I was telling Ed about this a while back when I looked at your ticket which you actually paid less than $300 on (And bitched a lot about having to even pay that much), Ed was telling me they looked at the bumper when you brought it up there and the bumper was scraped up on the bottom, etc and he offered to repaint it for you but told you due to the proof of the markings on the bumper he would have to charge you to respray it. So you mean to tell me that you are the one person out of however many people that they wont stand behind and correct? They correct issues that are from THEIR WORK, not things that happen due to owner doing.

I have yet out of the 5+ years I have been dealing with them or sending people to them, have heard someone tell me they will not stand behind their work no questions asked. And then yet you are going to say their customer services is a A but then bitch in the same post that they wont take care of you?
Brett, if you followed my post carefully, then you would see:

#5 above. I explained: Ed had such great customer service. He STICKS TO his guy's quote, and LOWER my previous quoted price when I PICKED up my car. He told me that it's a special case and to get the quote directly from him the next time. He knows it's his lost, but he's willing to stick to his words. This is after the painted is done for a $300+ quote.

Then Read The last sentence of #11, follow by #12 please, then check out the pics.

I NEVER claimed that I didn't scrap the bottom of my car. I did. BUT ifthey were to have the right prep work, It'll show hair line cracks, and doesn't flake nore peel like those pics.

You see the bubbling areas. This is Widely across the bumer and not just 1 spot. And this has been confirmed my many other shops.

Also see the area where they are prepped un evenly = Some have gray marks: some prep work; where as some are completely urethane black still = NO PREP WORK AT ALL???

If they were to prep it right and sand down the bumper from the start, it'd all be gray under, when flaked and peeled. What do you explain about the pure urethane blacks shown under the bumper?

FYI, I didn't bash their customer service at all. They were very nice to offer. But they failed to acknowledge the poor quality did on mine.

I have absolutely NO PROBLEMS repaying, but I DON'T WANT the same quality job done again.

FYI, in my other thread, you can see that there are other folks who had the same issues with sprayglo. I'm not the only one.