Having been in retail myself, I can say that you have idiot buyers who will scream scam or say stuff about you that is patently false. It was one of the reasons i got out of the business, i was tired of combatting shithead consumers who didnt have any clue what they were buying.
However, in every single bad thread or case about me, I defended it with proof and took care of any and all buyers. There was always more to the story than they let on to believe. I was accused of stealing, scamming, all kinds of stuff that was NEVER true, and i proved it to NOT be true, but the threads still stay on the internet. People with only 1 second of attention span just see the thread title and never read the 20+ pages of me defending myself and ultimately winning.
So, i can understand where the bad threads come from. But i have yet to see Nitro defend himself to the point of winning. Its always "ill get back to you" and then he disappears. He has yet to have someone come on here and say "i had a problem, he took care of it"