Sears
I will not be spending another dime in any Sears store, outlet or otherwise, for the remainder of my time here on earth. With that being said, I am not asking anyone to join in my personal boycott but rather sharing a personal experience.
About two weeks ago I purchased a refrigerator from Sears. I was in the process of moving that day and had already rented a movnig vehicle for the day so I declined to pay the additional delivery charges. I installed the regrigerator, plugged it in and then allowed 24 hrs to pass for it to get to the proper temperature. The next evening I went grocery shopping, spending approximately $150.00. When I returned home to put the groceries away, I noticed that the refrigerator was still not cold, warmer than room temperature in fact. To provide a temporary fix, I purchased two large cooler with enough ice to fill them both and put the appropriate groceries in them. Two more days passed and the refrigerator was still no cooler than it would have been had I not plugged it in. I called Sears to report the problem and they placed a service call. This past Monday, Memorial Day, at around 4:00pm the Sears repair man showed up, very nice and knowledgable gentleman, by the way, and concluded that the internal coils were beyond repair at that all the freon had leaked into the refrigerator and kitchen. Again, I called the Sears store where I purchased the refrigerator, explained the problem and the repairman's findings. I then requested that Sears come out and pick up the regrigerator so that I may exchange it with one that was functional. Their reply..."No". Apparently, because I did not have the regrigerator delivered by them, they weren't going to pick it up. Now, I'm a reasonable person and wasn't even asking for the money that I lost in groceries, the money that I had to spend eating out nearly 3 meals a day for two weeks, or any other compensation. I simply asked for them to pick up their faulty product and deliver and process the exchange for a new one. "No" was all I kept hearing. I asked to speak with a supervisor, again with results that were not to my approval. I then called their customer relations department where I received absolutely nothing. In the end, this faulty product that they sold me cost me nearly $400 in addition to the original purchase price. I ended up having to rent another truck to bring the refrigerator back to make a return. The level of rudeness exceeded even my wildest imagination as they processed the return. I left a very upset nonreturning-customer. To make the situation even more upsetting, the return transaction occured over 24hrs ago and the money is still not in my account, the call that I made to the customer service dept was nearly 72 hrs at which point I was promised a return call with in 24-48 hrs and I still have not heard from them. What I want is the money that I had to spend to rent another vehicle reimbursed. Unreasonable? I don't think so, but apparently to them my opinion means nothing. That's my story, and the reason I won't be shopping at Sears ever again. Do what you will, but please proceed with caution.
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Originally Posted by world-insight
I got dinner to goto.