They justget alot of business so they have to be quick and move on. When you have 10 people inline you can't spend an hour with someone teaching them about a gun they may not buy. Sucks but they areNt a gun university they are there to answer general questions and sell a weapon.
I've bought 4 guns from there, and even though I know the owner, the guys there didn't know who I was and always treated me fairly and got to me as fast as they can.