Yes, I'm quite sure the owner is korean/some Asian of some sort.

OP, thanks for sharing your opinion.
And maybe the reason as to why, the service/place/etc. seemed "shitty"
was due to the low employee staff (which you seemed to notice)
And another reason might be b/c the place is "used" by hundreds of people through out the week, you might encounter some mishaps, every now and then.

I guess you just ended up going on the 'wrong day'