As a matter fact it is.. if your my rep I wanna kick your butt.

I had so much trouble ordering from them through my company *hmph*
First it took me calling him 4 times just to process my order. Then when all the materials arrived at their store, no one called me to let me know so I could make payment. So it sat there for another week before I called them and asked. Then when I made payment they delivered it and left it in the middle of the street.
So I ordered $1,000 worth of tile and was still treated with poor customer service. I ordered tile for my company all the time, now I remebered why I switched to specialty tile for our tile products.