i know exactly how you feel...i was trying to get my voicemail indicator fixed on my phone one time and they transferred me to someone and they were troubleshooting my phone and it got disconnected so i called back and had to wait all over again and when i got them back on the phone FINALLY they were like are you sure that your indicator doesn't work...and i'm like wtf...no it does work and i just want to test you to see if you know how to do your job and she proceeded to ask me a million questions about everything under the sun just for her to transfer me to someone that finally knew what the hell they were talking about and told me that my phone is fine and my sim card is fucked...cingular service and phones are awesome...customer service sucks ass i could do a better job in my sleep...just my