*disclaimer: yes, i currently am employed with hhgregg, however i do not give a rats ass what you think about the company as i am handing my resignation to them on monday. with that in mind:

a couple things
-with a warranty service, it WILL take more than 2 weeks, ESPECIALLY if it has to be sent out. if its in home, then maybe not, but on a mail in service peice, yes. that was her bad for telling you that. that was YOUR bad for not using common sense and questioning that part.
-the fayettville store sucks. they never meet budget, and tehy probablyjsut have their heads up their asses.
-managers as a whole, do not have time to sit around all day and call your ass back... they've got many things goin on, so you may or may not be their #1 priority, esp with something as small as a simple car radio.
-shit happens. i'll prolly never shop there after i leave either. i just dont likethe way they run things. and the regional manager can SUCK MY LEFT NUT!