DO NOT SHOP AT HH GREGG!!!!!!!!! (Cliff Notes Included)
Today marks the 46th day that i have been without a radio in my car because of HH Greggs crappy customer service.
Lets start from the beginning.
- I bought my head unit in sept, 2003 from HH Gregg in Fayetteville. I got great service, a great price, and i even got free installation and parts. The radio came with a three year warranty (Which states that i will get a new radio if mine breaks) which ends this sept.
-Late 2005 my radio started acting up. The face would not go down in order to put the CD in, even tho the motor would still spin. At first it was only every once and a while. If i pushed the button a few times, the face would come down. The problem went away around march, but came back the beginning of may Even worse than it was before.
-On monday May 22. I went to hh gregg to see what can be done about my radio. I talked to a girl (the manager was standing right next to her, listening to our conversation) who said that i should bring the radio in and they will send it out and I will have it back in TWO WEEKS. I was fine with that, I dropped it off, and waited for their call.
-Monday June 5th- After i had not heard anything form them for two weeks, I decided to go in and see what the status of my repair was. I talked to the same girl who I had spoken with before. She looked it up in the computer and my radio was still a "new arrival" a.k.a "we havent touched your shit yet" I was mad, but i didn't blow up. She said that it should be done in a WEEK at the most. I got the 1-800 number for hh gregg customer service to figure out what the hold up was. I called the number and spoke with an operator who told me that there was NO RECORD of my head unit ever coming to them!!WTF!! She connects me to the place that my head unit has been sent to for repairs and they tell me the SAME THING!! I called HH Gregg and asked to speak with the manager. After i tell him my story he says that he'll figure out the problem and call me back. He finally calls 4 hours later and gives me another number to call. I call it and they haven't seen my radio either. I GO to hh gregg, right before they close and talk to the manager again. He calls someone and gives me another number to call and then tells me "i wish i could help you but i'm too busy to make phone calls all day". I almost punched him in his mouth when he said that.
-Tuesday June 6th- I call the 3rd number (Norman Electronics) and they DO have my radio. They say its still being looked at and that it should be fixed soon. I wait.
-Wed June 14th- I call them back and they tell me that are waiting for hh gregg to figure out if they want to pay for the part to fix the radio. Ok at least its progress
-Monday June 19th- I call Norman electronics again, and they tell me that hh gregg did not want to pay for the part, and my radio is going to be scrap. Cool now i can get my new one TODAY. I went to HH Gregg and the girl tells me that she needs the old radio in order to do the exchange. I wanted to talk to the manager but he was not there. But i figured that since Norman Electronics is in atlanta it would be there by friday. WRONG!!
-Monday July 3rd- I was out of town/ figuring out more important things, so I was not too worried about the radio. I call HH GRegg to see if they had my radio in. Nope. So I called Norman Electronics. After being on hold for 5 min they finally tell me that they sent it out THE DAY BEFORE!! TWO MUTHAFUCKIN WEEKS AFTER THEY SAID IT WAS SCRAP!!I cussed out the guy on the phone, and tried to enjoy my vacation.
-Friday July 7th- I called HH Gregg to see if they had my radio. The guy I talked to said that he COULD NOT FIND ME IN THE SYSTEM!! (this was at 3:00) And that the manager would call me back asap. I called the HH Gregg customer service people and chomped them off. Then I called the HH Gregg Distribution center. I asked if they could tell me that status of my radio, the lady said hold on. Then she tries to cover up the phone and talk to her co-worker on the low. "What should I do?........... I'm getting tired of all these people calling here, they need to call the other place (Norman Electronics), I'll just give him that number" She gets back on the phone and before she could say anything, I was going off. I wanted to reach through the phone and choke her till her eyes popped out of her head.
-The manager didn't call me back today. SO tomorrow i will be paying them a visit As soon AS i get off work. And I won't be the same nice customer I've been. Its time for the nigga to show his ass.
So NEVER SHOP AT HH GREGG!!! EVER!!!!!
I did make some mistakes tho:
- I didn't do any research about their warrant service before i took my radio. If you google HH Gregg the 2nd site to pop up is RipOffReport.com
There are hundreds of people in the same situation as me.
- I shouldn't have believed that i would have my radio back in two weeks. All of my other warranty experience has been with best buy and they don't ask questions. They just gave me a new product, on three occasions. I guess I was Spoiled.
-I should have acted a fool form day one, maybe they would have taken me seriously, Instead of thinking i was a kid that they could give the runaround too.
Cliff NOtes
- I Bought a radio from hh gregg, with a warranty
- It broke
- They have been giving me the runaround for 46 days
- There are 100's of people in my same situation
- I'm gonna show my ass when i go in there tomorrow
This was just a rant, since i'm sitting at home on a friday night.
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Originally Posted by HalfBaked
