Quote Originally Posted by RandomGuy
lol this is the one advantage BB has over frys lol fuckin commision motherfuckers have to "junk out" that part and the store takes the hit... and those in charge lose some off of their "bonus check" i have a friend who is a manager there(pleasant hill) and he wont do shit i know it too simply because its like asking them "Hey i will be happy if you can give me a chunk of your check"

dude you gotta be more of an asshole when in there... the store managers BS with you... Go back in and tell the manager to call infinity IN FRONT OF YOU on your cell phone. Or call them while in the store.
thats not entirely true. fry's may be different, i'm not sure, but i know at hhgregg, if we have a defective peice come back, we have whats called RTV. meaning RETURN TO VENDER. thus, the STORE doesnt take the hit. the manufacturer does. so, unless their system is completly different from ours, to say that its affecting their bonuses, well thats not the case at all. just sounds like a bunch of slack asses that dont give a shit about customer service.