I hate a damn thief...(rant and a little long)...

[Julio]

Nope you did not handle it the correct way.

1st you shouldve find out who had permission to open these accounts.
2nd you shouldve blame Charter for the problem if there was someone authorized.
3rd you shouldve approach the person living there 1st, not there supervisor.

I bet that person wouldve payed the bill and Im sure if you wouldve explained to her/him the COmplex policy OVER again maybe they wouldve been a better understanding.

I just think you wanted to Jump the gun and act Like you were " BIG ".....
You acused the resident of " fraudulently " opening the account.
Maybe the resident thought her company would pay for it? Maybe she was late on the bill? Seriously who knows.. But in CUSTOMER SERVICE you always have to be Smart as far as making judgements and jumping the gun.

FYI, im basing this info on what you wrote.

I hate people that work at apartments complex I think you all think you are better then your residents when you are not.

Dont take this personal.. I just hate apartments.. personal reasons...

and Ive been In customer service 10 years and understand both sides of the coins.
In customer service, you have to be really careful who you screw...

[RandomGuy]

In customer service, you have to be really careful who you screw...

soooo oh so very true.

[Tiff-O-Bitties]

Nope you did not handle it the correct way.

1st you shouldve find out who had permission to open these accounts.
2nd you shouldve blame Charter for the problem if there was someone authorized.
3rd you shouldve approach the person living there 1st, not there supervisor.

I bet that person wouldve payed the bill and Im sure if you wouldve explained to her/him the COmplex policy OVER again maybe they wouldve been a better understanding.

I just think you wanted to Jump the gun and act Like you were " BIG ".....
You acused the resident of " fraudulently " opening the account.
Maybe the resident thought her company would pay for it? Maybe she was late on the bill? Seriously who knows.. But in CUSTOMER SERVICE you always have to be Smart as far as making judgements and jumping the gun.

FYI, im basing this info on what you wrote.

I hate people that work at apartments complex I think you all think you are better then your residents when you are not.

Dont take this personal.. I just hate apartments.. personal reasons...

and Ive been In customer service 10 years and understand both sides of the coins.
In customer service, you have to be really careful who you screw...

1st, I did that.
2nd, I did that, as well.
3rd, I did not do that because the person living here is not the lease holder, their company is; therefore, they hold no rights on this property; however, the company does.

The person admitted to using our name, fraudulently, to her supervisor, to set up this account because she thought she could pay for the account without her company or my company ever knowing; however, upon receiving the bill, which she also admitted to doing, she didn't pay and is now, today, 53 days late.

I did not want to "jump the gun" or play "big" because, I too, am a resident of this apartment community with management over my head (my management being the owner, which lives here as well). I have to obey the rules just like everyone else, with no leverage.

I don't take what you said personal, I just thought I'd give you some more details.. and you are very correct, you have to be careful who you screw.