You ever had one of these customers???

[chuck]

no you're not wrong, you didn't everything you tried to make him happy and you were honest with him. you can't just give the thing away, if it came scratched did you offer to send it back for another one?? we used to order exhusts that would come in scratched and our recieving clerk would just open them and inspect them and if they had a scratch they went right back and we could call out distributor to send another one out...unless you scratched it at your shop. but i don't know if all companies/distributors do that anyway, or if he would have wanted to wait. but if all went as said then i think the guy needs to take a vacation...sounds like he was wayyyy over reacting.

[simplyblurredmrT]

no you're not wrong, you didn't everything you tried to make him happy and you were honest with him. you can't just give the thing away, if it came scratched did you offer to send it back for another one?? we used to order exhusts that would come in scratched and our recieving clerk would just open them and inspect them and if they had a scratch they went right back and we could call out distributor to send another one out...unless you scratched it at your shop. but i don't know if all companies/distributors do that anyway, or if he would have wanted to wait. but if all went as said then i think the guy needs to take a vacation...sounds like he was wayyyy over reacting.

I had it sent direct Bypassing my Distrubuter in NY and I'm the one who inspected it if I wasn't through I never would have seen it (it was that small). Oh and I got another set with a credit of 200.00 on my account.