I dont know I was not there to know what was said Is it bad business practice to cuss and call names yes, but customers can drive a person over the edge in this economy very quick. Not saying what he did was right but i can certainly understand why. You dont get he would have to pay over 500$ in taxes and title fees on top of that "low ball offer" and already you asking 1500 to 2000 less no I would not have sold the car to you at a loss either.